[Hiring] Expedition Specialist - Reservations Agent @Lindblad Expeditions

Role Description

The role of Expedition Specialist is a critical one. Whether it is helping a prospective guest learn about expedition travel and the amazing experiences available, welcoming back loyal past guests to assist them in planning their next adventure, or helping a booked guest prepare for the trip of a lifetime, our Expedition Specialists are the primary connection that our guests and travel partners have with Lindblad. Expedition Specialists must fulfill our brand promise to do “Whatever It Takes” in their guest and travel partner interactions just as much as our Field Staff and Crew do on the ship.

• Provide exceptional service and effectively close sales for guests to experience the “Exhilaration of Discovery” through a Lindblad voyage.
• Reinforce sales by providing outstanding follow up and ensuring timely guest communication via calls and emails.
• Develop in-depth knowledge of our reservation system as well as our products, policies, and procedures.
• Interact with various partners, including the Inventory Control Manager, Operations, and Sales & Marketing.

IMPORTANT NOTES:

• This position entails shift work, including weekend hours and holidays.
• The start date is 7/13/2026.
• Successful candidates must be able to start and complete 6-8 weeks of training, during which time no vacation leave is permitted.
• REMOTE / In specific states: Candidates must be located within the United States (no international or US territory-based applicants can be considered at this time).

HIRING IN THE FOLLOWING STATES ONLY:

• Alaska
• Arizona
• California
• Colorado
• Connecticut
• Florida
• Georgia
• Hawaii
• Idaho
• Illinois
• Maine
• Massachusetts
• Minnesota
• New Jersey
• New York
• North Carolina
• Oregon
• Pennsylvania
• South Carolina
• Texas
• Virginia
• Washington

Qualifications

• Minimum 2+ years of experience in a contact center or hospitality industry preferred.
• High school diploma or GED required; college degree preferred.
• Excellent written and verbal interpersonal skills.
• Positive attitude and a will to succeed independently as well as part of a team.
• Proficient in Microsoft Office; Word and Excel.
• Basic knowledge of geography.
• Competence with basic computer applications and equipment.

Requirements

• Manage a high volume of inbound and outbound calls and emails from new and existing guests.
• Provide product knowledge and consultation as well as exceptional guest service to all clients including voyage changes, payment needs, and other servicing related to bookings.
• Maintain and update customer records in Salesforce CRM tool.
• Manage multiple systems simultaneously - including Salesforce, our website, and spreadsheets - to track and manage customer information.
• Assure utmost accuracy of all details and information required to complete reservation.
• Collaborate with teammates and internal partners, such as marketing and sales, to assist in converting bookings.
• Effectively navigate and deescalate challenging scenarios.
• Assist with all other reservations-related assignments.

Benefits

• Travel benefits for employees and their family.
• Health insurance including Medical, Dental, Vision.
• 401(k) plan with employer match.
• Long-Term Disability, Life & AD&D Insurance.
• Flexible Spending Account (FSA) to be used for out-of-pocket medical and dependent care.
• Pre-Tax Commuter Benefit.
• 7-8 Paid Holidays.
• 1 Floating Holiday.
• Up to 15 days of vacation (pro-rated per anniversary year).
• Parental Leave.
• Sick/personal days per city & state ordinance.
• Pet Insurance discount.

Compensation Statement

The base salary for this role: $19.23 p/hour (non-negotiable). This role is eligible for a substantial and uncapped monthly sales bonus.

Equal Opportunity Employer Statement

At Lindblad Expeditions, we simply could not do our work without the diverse kaleidoscope of humanity that creates and delivers our remarkable offerings across the planet. As a Company that respects and celebrates the inherent diversity in the places we explore, we recognize the need to mirror that same diversity and all the interconnected perspectives within our organization. We are committed to building a community of different genders, races, ages, sexual orientations, chosen identities, and countries of origin where every person brings their whole self to work and whose skills, talents, and abilities are valued.

Lindblad Expeditions is an equal opportunity employer. Individuals seeking employment at Lindblad Expeditions are considered without regard to race, sex, color, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status, or veteran status.