[Hiring] Executive Travel Counselor @American Express Global Business Travel

Role Description

The Executive Travel Consultant role at Amex GBT delivers an exceptional travel experience for our Corporate Travel customers. By working together as a high performing team, specializing with in depth knowledge, our Travel Consultants provide exceptional traveler care and highest quality of customer service. This is a high touch service environment, where you will have true accountability for the service relationship and customer experience, by providing creative and timely travel solutions using available tools and technology as needed.

The role will form part of a highly skilled small team of Executive Corporate Travel Consultants located virtually from home. If you’re motivated, collaborative, and enjoy working in an environment that prioritizes quality of interactions over quantity of calls, this is the perfect role for you!

What You’ll Do on a Typical Day

• Act as the point of sale on all Domestic & International travel reservations, arranging both routine and complex air, rail, ground, and hotel accommodation, utilizing native Sabre.
• Provide consultative advice, solutions, and recommendations for our VIP travelers, whilst ensuring adherence to the customers’ travel policy and requirements.
• Operate in a multi-channel environment where you are accountable to key performance indicators of success, such as customer satisfaction, key productivity metrics, and driving key partnerships and sale of preferred partners.
• Use positive telephone and email service techniques; act on special customer requests and maintain excellent client relations.
• Proactively sell additional services for our travelers, e.g., hotel and car.
• Express enthusiasm and energy within the organization and always act according to company Ethics, Values, and Compliance guidelines.
• Act in accordance with all Amex GBT policies and procedures.

Qualifications

• In depth knowledge of domestic & international air, hotel, car, and rail booking practice and policies.
• High touch Executive customer service.
• 5+ years experience as a Corporate Travel Consultant.
• Native Sabre proficiency preferred but not required.
• Detailed understanding of fares and ticketing rules for domestic and international travel.
• Excellent written and verbal communication skills.
• Passion for Excellence in Customer Service with attention to detail.
• Ability to act with integrity when handling personal and confidential traveler information.
• Basic computer navigation skills with an ability to multitask in multiple computer applications.
• Candidates should be comfortable working any assigned shift during business hours: Monday-Friday 5:00am-6:00pm Pacific Standard Time.

Requirements

• Location: United States.
• The US national base salary range for this position is from $39,200.00 - $72,800.00.
• Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

Benefits

• The #TeamGBT Experience: Work and life balance at Amex GBT.
• Flexible benefits tailored to each country starting the day you do, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources.
• Travel perks: access to deals from major travel providers on flights, hotels, cruises, and car rentals.
• Develop skills with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• Champion Inclusion in every aspect of our business with global INclusion Groups.
• And much more!