[Hiring] Exchange Assistant @First American

Role Description

Join First American’s Exchange team and partner with Exchange Officers to support the successful execution of 1031 tax-deferred exchanges. Engage with a broad network of local and national clients and internal stakeholders to efficiently open, process, and close transactions in a remote-first environment.

Essential Functions

• Open Exchanges – handle or assist the exchange officers in the following:
  • Develop proficiency in 1031 rules and ability to answer customer questions
  • Handle inquiry calls
  • Review purchase agreements and title reports
  • Prepare exchange documentation for relinquished and replacement property closings
  • Follow company’s procedures and comply with Accounting Policy
• Process – handle or assist the exchange officers in the following:
  • Monitor time deadlines and closing dates
  • Handle all accounting for the exchange files
  • Manage exchange process in a timely manner
• Closing – handle or assist the exchange officers in the following:
  • Review estimated closing statements for approval
  • Handle acceptance and disbursement of funds in accordance with 1031 rules
  • Collect fee income and final signed documentation
  • Perform any other duties requested by the exchange officer in order to manage the exchange process
• Customer Service/Business Development
  • Trouble shooting and customer management
  • Follow up with existing and potential clients for increased business
  • Cooperate with exchange officer, manager and sales reps to develop business

Qualifications

• Working knowledge of fundamental concepts, practices and procedures of department/field
• Good verbal and written communication skills
• Establishes effective working relationships at the work group level

Requirements

• High School diploma or equivalent
• 1-3 years of administrative experience
• Experience as an escrow officer or assistant is preferred but not required
• Fluency in Spanish is highly preferred, but not required
• Full-time, remote (U.S.) role; hours are 8:00 AM – 5:00 PM ET
• Pay Range: $18.46 - $24.63 Hourly

Benefits

• Comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave
• Employee stock purchase plan