[Hiring] Everyday Banking Advisor Overnight - Advice Centre @RBC

Role Description

You are an Overnight Banking Advisor, RBC ambassador and an exceptional customer service representative. You champion the RBC brand and provide support to our clients as they will interact with us in very different ways, whether it is by phone, email, chat, video, social media or mobile. This is a full time and shift oriented role that provides the flexibility and opportunity to work from home and/or centre. With a passion to deliver exceptional customer service and provide solutions for client’s needs, you can build a long-term career in our Advice Centres.

• Proactively engage with RBC clients through various communication channels to deliver an outstanding customer service experience, making every client interaction an exceptional one.
• Focus on helping clients when they need us most, by responding empathetically to a variety of questions, assisting with a myriad of banking solutions and resolving client concerns at first point of contact.
• Contribute to team results by supporting all colleagues to be successful in meeting client needs.
• Cultivate and maintain relationships with partners to work as one RBC team.
• Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests.
• Educate and assist clients with using RBC digital capabilities.

Qualifications

• Ability to work independently, proven time management, organizational and problem-solving skills.
• Exceptional client service capability and confidence in engaging clients across multiple channels (i.e. phone, video, etc.) using a friendly, positive and professional tone.
• Proven ability in building rapport and maintain client relationships, preferably in the financial or service industry while working independently and as part of a team.
• Desire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and solve their concerns.
• Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.) with above average keyboarding skills, internet and computer navigation.
• Personal flexibility to work various shifts that meet our clients’ needs Monday to Sunday 10:00 PM to 8:00 AM.

Requirements

• Bilingualism (English/French) is an asset.
• Past experience in a customer service role where you provided a variety of needs based solutions.
• Experience working in a team and metrics-based performance environment.
• Previous experience working in a Contact/Call Centre or in a fast paced financial and/or service industry.

Benefits

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation and stock where applicable.
• A world-class training program in financial services.
• Excellent career development and access to a variety of job opportunities across business and geographies.
• Leaders who support your development through coaching and managing opportunities.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• RBC is committed to supporting flexible work arrangements when and where available conditional on employees being able to meet with the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.). Details to be discussed with Hiring Manager.