[Hiring] Error Resolution Specialist @Arizona Department of Administration

Role Description

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Revenue (ADOR) our mission is to Serve Taxpayers! ADOR is looking for individuals who are committed to service, community, and teamwork. Come Join the ADOR Team!

• Analyzes, investigates, and appropriately adjusts tax documents and payments for a variety of tax types.
• Locates and fixes the root cause of complicated problems in the tax system.
• This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.
• A 1 week in-office training is required at the start of hire.
• The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust.

Job Duties

• Error Resolution:
  • Analyzes, investigates, and appropriately adjusts tax documents and payments for one tax type.
  • Identifies, examines, and corrects tax documents and payments that the tax system failed to validate.
  • Updates and/or amends standard operating procedures for specified tax type.
• Research:
  • Conducts comprehensive research and communicates with taxpayers, team members, and supervisors to resolve return/payment errors.
• Processing:
  • Processes low volume returns in the system.
• Agency/Department Compliance & Continuous Improvement:
  • Remains current on all laws, regulations, policies, and best practices related to taxation.
  • Actively contributes to team and individual effectiveness through various activities.
  • Completes all required training in a timely manner.
  • Participates in assigned work teams as appropriate.
  • Prepares for and actively participates in 1:1 coaching with supervisor.
  • Maximizes work processes and deliverables through lean principles within the Arizona Management System (AMS).

Qualifications

• Working knowledge and understanding of banking credits and debits, accounting, and taxation.
• Knowledge of the integrated tax system (TAS).
• Knowledge of statutes applicable to tax reporting.
• Knowledge of confidentiality requirements regarding tax information.
• Knowledge of return filing instructions and electronic filing requirements.
• Understanding of Federal and State laws, rules, and regulations.

Requirements

• Strong verbal, written, and listening communication skills.
• Strong mathematical skills including addition, subtraction, multiplication, division, average, percentage, and interest.
• Effective organization and time management skills.
• Effective interpersonal skills and demeanor.
• Proficient in the use of a PC in a Windows environment and MS Office Applications.
• Proficient in the use of tax reporting systems such as TAS.
• Ability to clear a comprehensive background and clearance process.
• Ability to analyze and evaluate taxpayer claims.
• Ability to work both independently and collaboratively.
• Ability to perform tasks with precision and speed.
• Ability to understand and solve problems using analytical skills.
• Willingness and ability to embody ADOR’s core values.

Selective Preference(s)

• Any combination that meets the knowledge, skills, and abilities (KSA).
• Minimum of one year of related experience.
• Previous experience in research and analytics of complex tax situations.
• Experience with Continuous Improvement, Six Sigma, and/or LEAN.

Pre-Employment Requirements

• Employment Verification and Reference Checks.
• State and Federal Criminal Background Check, including fingerprinting.
• Arizona Tax Filing Records Check.
• If applicable, ASEDRA Authorized Driver Identification Check.

Benefits

• Affordable medical, dental, life, and short-term disability insurance plans.
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans.
• 10 paid holidays per year.
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years.
• Sick time accrued at 3.70 hours bi-weekly.
• Paid Parental Leave - Up to 12 weeks per year for newborn or newly-placed foster/adopted child.
• Deferred compensation plan.
• Wellness plans.
• Tuition Reimbursement.
• Infant at Work Program.
• Rideshare and Public Transit Subsidy.
• Career Advancement & Employee Development Opportunities.
• Flexible schedules to create a work/life balance.

Contact Us

If you have any questions, need assistance, or would like to request a reasonable accommodation, please contact [email protected] .

*The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.