[Hiring] Error Resolution Specialist 1 @Arizona Department of Administration

Role Description

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Revenue (ADOR) our mission is to Serve Taxpayers! ADOR is looking for individuals who are committed to service, community, and teamwork. To learn more about ADOR please visit azdor.gov. Come Join the ADOR Team!

This position will require a one week in-person training at our downtown Phoenix office. Following training the position is available for remote work on a full-time basis within Arizona (including virtual office arrangements).

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties

• Error Resolution
  • Analyzes, investigates, and appropriately adjusts tax documents and payments for one tax type.
  • Identifies, examines, and corrects tax documents and payments that the tax system failed to validate.
  • Updates and/or amends standard operating procedures for specified tax type.
• Research
  • Conducts comprehensive research and communicates with taxpayers, team members, and supervisors in order to resolve return/payment errors.
• Processing
  • Processes low volume returns in the system.
• Agency/Department Compliance & Continuous Improvement
  • Remains current on all laws, regulations, policies, and best practices related to taxation through regular engagement in activities such as: self-directed research, conferring with other practitioners and technical experts; subscriptions to regulatory/legal/industry newsletters and briefs; membership industry associations and attendance at meetings/events; and or participation in training and others continuing education opportunities.
  • Actively contributes to team and individual effectiveness through the following:
    • Attends staff meetings and huddles of work unit or district; and may cascade and track information as indicated.
    • Completes all required training in a timely manner.
    • Participates in assigned work teams as appropriate.
    • May complete periodic metrics, projects, huddle boards and reports as requested.
    • Prepares for and actively participates in 1:1 coaching with supervisor.
    • Maximizes work processes and deliverables through lean principles within the Arizona Management System (AMS); and provides recommendations for process improvement, and engages in continuous improvement efforts as assigned.

Qualifications

• Working knowledge and understanding of banking credits and debits, accounting and taxation.
• Knowledge of the integrated tax system (TAS).
• Knowledge of statutes applicable to tax reporting.
• Knowledge of confidentiality requirements regarding tax information.
• Knowledge of return filing instructions and electronic filing requirements.
• Understanding of Federal and State laws, rules and regulations.

Requirements

• Ability to clear a comprehensive background and clearance process that includes an Arizona tax compliance verification, and a criminal background check through the FBI via level one fingerprint clearance through the Arizona Department of Public Safety.
• Ability to analyze and evaluate taxpayer claims, and perform detailed examinations of state tax documents.
• Ability to provide guidance and transfer knowledge to other team members.
• Ability to work both independently and collaboratively as part of a team.
• Ability to perform tasks with precision and speed.
• Ability to work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner.
• Ability to understand and solve problems by applying basic analytical skills.
• Ability to learn and embrace Continuous Improvement, Six Sigma and/or LEAN.
• Willingness and ability to embody ADOR’s core values of Do the Right Thing, Commit to Excellence, and Care About One Another.

Selective Preference(s)

• Any combination that meets the knowledge, skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a relevant degree from an accredited college or university such as Associate’s Degree (e.g., A.A.), training, coursework, and work experience relevant to the assignment.
• Minimum of one year of related experience.

Pre-Employment Requirements

• Employment Verification and Reference Checks.
• State and Federal Criminal Background Check, including fingerprinting.
• Arizona Tax Filing Records Check.
• If applicable, ASEDRA Authorized Driver Identification Check.
• Previous experience in research and analytics of complex tax situations, or work experience that demonstrates accuracy and speed in a fast-paced production environment.
• Experience with Continuous Improvement, Six Sigma and/or LEAN.

Benefits

• Affordable medical, dental, life, and short-term disability insurance plans.
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans.
• 10 paid holidays per year.
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years.
• Sick time accrued at 3.70 hours bi-weekly.
• Paid Parental Leave - Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Deferred compensation plan.
• Wellness plans.
• Tuition Reimbursement.
• Infant at Work Program.
• Rideshare and Public Transit Subsidy.
• Career Advancement & Employee Development Opportunities.
• Flexible schedules to create a work/life balance.
• By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive.