[Hiring] Entry-Level Virtual Customer Support Specialist @Lisa Russel

Role Description

Are you looking for a rewarding remote career where you can help people, build lasting relationships, and grow professionally? AO is seeking motivated, service-oriented individuals to join our team as Remote Client Relationship Representatives. In this role, you'll connect with clients who have requested information about their benefits, provide exceptional customer service, and build trusted relationships—all from the comfort of your home.

As a Remote Client Relationship Representative, you'll work directly with clients through virtual appointments and ongoing communication.

Client Support Responsibilities

• Meet with clients through Zoom and phone appointments
• Build strong, long-term client relationships
• Answer questions regarding available benefits and coverage options
• Review existing policies and explain available solutions
• Assist clients with applications, enrollment, and policy updates
• Provide ongoing customer support and follow-up communication
• Maintain accurate client records and documentation

Professional Development

• Participate in virtual training and mentorship programs
• Attend leadership development workshops
• Learn industry products, systems, and best practices
• Continue developing communication and relationship-building skills
• Collaborate with a supportive remote team

Qualifications

• Excellent communication and interpersonal skills
• Strong customer service mindset
• Positive attitude and willingness to learn
• Self-motivation and accountability
• Strong organizational and time-management skills
• Ability to work independently in a remote environment
• Professionalism and integrity

Helpful Experience (Not Required)

• Customer Service
• Client Relations
• Healthcare
• Retail
• Hospitality
• Sales
• Administrative Support
• Call Center Operations
• Leadership or Management

Requirements

• Must be at least 18 years of age
• Must be legally authorized to work in the United States
• Must be physically located within the United States
• Computer or laptop
• Reliable high-speed internet connection
• Webcam and microphone capability
• Quiet, professional workspace

Benefits

• 100% Remote Work
• Flexible scheduling options
• No daily commute
• Weekly Pay & Performance Bonuses
• Medical reimbursement program for qualifying representatives
• Company-supported life insurance
• Residual income opportunities through client renewals
• Retirement planning opportunities
• Union-supported work environment
• Comprehensive training provided
• Ongoing mentorship
• Weekly virtual coaching
• Leadership development
• Industry-leading technology and collaboration tools