[Hiring] Entry-level Travel Service Representative @American Express Global Business Travel

Role Description

Travel Service Representatives are the heart of our organization at Amex GBT, providing world class service to our corporate travel clients. You’ll learn how to use industry standard booking systems, resolve customer inquiries for all types of travel via chat, phone, and much more.

If you have experience in hospitality, customer service or call/contact centers, and have always wanted to work in travel, you may be perfect for this position.

We give an 8-week-long paid training program. We’ll give you a comprehensive course in all things travel and prepare you with everything you need to be successful as a full-time Travel Counselor assisting our client through phone.

Qualifications

• 3+ years of experience in hospitality, customer service or contact centers
• Full proficiency in English language with exceptional listening, speaking, reading and writing
• Highly proficient in computer skills including basic troubleshooting and confident in navigating new software platforms
• Resolving customer issues quickly and raising concerns when needed
• Understanding of math applications, including percentages and taxes
• Passionate about world-class customer service (empathetic, calm, and courteous)
• Must have a quiet, secure home office space, free from noise and interruption
• Must have reliable high-speed internet service at your address

Requirements

• Participate in our training newly designed travel curriculum, where you’ll learn everything you need to know about corporate travel and our industry
• Learn about our products and services GBT provides, including our end-to-end booking process
• Experience our hands-on practice environment
• Advise and arrange travel for corporate business customers (both individuals and groups)
• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate within your team to coach and provide constructive feedback to improve service levels
• At the end of the paid training program, we’ll help you transition to your full-time role as an Associate Travel Counselor
• Our Traveler Care unit is a 24/7 operation, so we’re looking for people who are excited about working some non-traditional hours. Must be flexible and prepared to work holidays, evenings, overnights and weekends.

Benefits

• Flexible benefits tailored to each country starting the day you do, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT, connecting with colleagues through our global INclusion Groups to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!