[Hiring] Entry-Level German Customer Service for Tech Company @Mercier Consultancy

Role Description

Mercier Consultancy is looking for a motivated German Speaking IT Support Agent to join our team in Greece. In this role, you will provide technical assistance to German-speaking clients, helping them resolve IT-related issues effectively and efficiently.

As an IT Support Agent, you will be responsible for diagnosing problems, guiding clients through solutions, and ensuring a high level of customer satisfaction. This is an excellent opportunity to build your career in IT support while working in an international environment.

Responsibilities

• Provide front-line technical support to German-speaking clients via phone, email, and chat
• Troubleshoot hardware, software, and network issues and offer timely resolutions
• Document support interactions clearly and accurately in the ticketing system
• Collaborate with technical teams to resolve complex problems
• Assist with software installations, updates, and user training
• Stay up to date with the latest technologies and support procedures

Qualifications

• Fluency in German and English, both written and oral communication
• Basic understanding of IT systems, hardware, and software
• Strong problem-solving skills and customer-focused attitude
• Excellent communication and interpersonal skills
• Previous experience in IT support or customer service is a plus
• Ability to work effectively in a remote or office environment in Greece
• Willingness to learn and grow within the IT support field

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package (Flight, Transfer and Hotel)
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• And More...