[Hiring] Entry-Level Customer Support Associate @Lisa Russel

Role Description

Are you looking for a remote career that offers flexibility, professional growth, and the opportunity to help others? AO is seeking motivated, service-oriented individuals to join our team as Entry-Level Service Representatives. This opportunity is ideal for individuals who enjoy working with people, solving problems, and building meaningful relationships while developing valuable professional skills. No prior experience is required.

What You'll Do

• Assist clients who have requested information regarding their benefits and coverage options.
• Meet with clients virtually through Zoom and phone appointments.
• Answer questions regarding available benefits and coverage options.
• Explain products and services in a clear, professional manner.
• Assist clients with applications, enrollment, and policy updates.
• Provide ongoing customer service and follow-up support.
• Build strong, long-term client relationships.
• Maintain accurate client records and documentation.

Professional Development

• Participate in structured virtual training and coaching.
• Develop communication, customer service, and leadership skills.
• Learn industry products, systems, and best practices.
• Collaborate with a supportive remote team.
• Continue growing through mentorship and leadership development opportunities.

Qualifications

• Excellent communication and interpersonal skills.
• Positive attitude and willingness to learn.
• Self-motivation and accountability.
• Strong organizational and time-management skills.
• Ability to work independently while collaborating remotely.
• Professionalism and integrity.
• Coachability and a growth-oriented mindset.
• Commitment to delivering exceptional customer service.

Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the United States.
• Must be physically located within the United States.
• Computer or laptop.
• Reliable high-speed internet connection.
• Webcam and microphone capability.
• Quiet, professional workspace.

Benefits

• 100% Remote Flexibility.
• Flexible scheduling after training.
• No commuting.
• Modern virtual work environment.
• Comprehensive onboarding program.
• Weekly coaching and development.
• Leadership mentoring.
• Ongoing professional support.
• Performance-based advancement.
• Leadership development opportunities.
• Weekly performance-based compensation.
• Performance bonuses.
• Medical reimbursement program for qualifying representatives.
• Company-supported life insurance.
• Union-supported work environment.
• Leadership conferences and professional development events.