[Hiring] Entry-Level Customer Success Representative @AIL

Role Description

We're looking for a motivated, dependable Remote Phone Booker / Appointment Scheduler to support our growing recruiting team by connecting with individuals who have already expressed interest in our career opportunities. You'll be an important part of the candidate experience—making outbound calls, confirming interest, scheduling appointments, following up with candidates, and helping keep our interview pipeline organized and moving forward.

No previous recruiting or appointment-setting experience is required. Training is provided.

• 100% Remote / Work From Home
• Warm Leads – No Random Cold Calling
• Flexible Scheduling
• Training & Ongoing Support
• Entry-Level Friendly
• Recruiting Growth Opportunities

Your responsibilities will include:

• Make outbound calls to warm candidates who have already expressed interest
• Introduce yourself professionally and confirm continued interest
• Schedule qualified candidates for career overviews and interviews
• Use our online calendar system to coordinate appointment times
• Confirm upcoming appointments and help reduce no-shows
• Follow up with candidates who missed or need to reschedule
• Answer basic questions regarding the interview and scheduling process
• Communicate through phone, email, and text when appropriate
• Maintain accurate notes regarding candidate conversations
• Track call outcomes and scheduled appointments
• Update candidate information within our recruiting systems
• Collaborate with recruiters and hiring managers to keep the interview pipeline moving

Qualifications

• Friendly, confident, and professional on the phone
• Comfortable making a high volume of outbound calls
• A strong verbal communicator
• Organized and detail-oriented
• Consistent with follow-up
• Dependable and accountable
• Comfortable working toward daily activity goals
• Able to manage your time independently
• Positive and solution-oriented
• Comfortable learning new technology
• Able to maintain accurate notes while handling multiple conversations
• Coachable and receptive to feedback
• Motivated by helping a team achieve its goals

Requirements

• Be at least 18 years of age
• Be legally authorized to work in the United States
• Be physically located within the United States
• Have a reliable computer or laptop
• Maintain reliable high-speed internet
• Have a working headset or microphone
• Have a quiet environment for making phone calls
• Be comfortable making frequent outbound calls
• Be comfortable using web-based technology
• Be willing to learn Zoom, Calendly, email, and recruiting/CRM systems
• Maintain professional communication with candidates
• Be dependable and consistent with scheduled work responsibilities

Benefits

• 100% Remote / Work From Home
• Flexible Scheduling
• Training & Support Provided
• Opportunity to Grow Into Recruiting