[Hiring] Entry Level Customer Service Representative @Americanome Life Insurance Company

Role Description

We are currently growing our remote team and seeking motivated individuals to work with clients who are looking for information and assistance with their benefit options. In this position, you will connect with clients virtually, learn about their individual needs, explain available programs, answer questions, and provide support throughout the enrollment process. You'll also maintain ongoing client relationships and ensure clients have the information they need regarding their coverage. Training and ongoing guidance are provided, making this an opportunity for individuals from a variety of professional backgrounds.

• Conduct virtual appointments with clients
• Ask questions to understand individual and family needs
• Review available benefit and coverage options
• Provide clear and accurate product information
• Answer questions regarding existing and potential coverage
• Assist clients with applications and enrollment documentation
• Follow up with clients when additional assistance is required
• Maintain organized and accurate client records
• Build professional, long-term client relationships
• Stay informed about available products and program updates
• Participate in team meetings, coaching, and ongoing training

Qualifications

• Professional and approachable
• Strong verbal and written communicators
• Comfortable speaking with new people
• Organized and able to prioritize responsibilities
• Motivated by goals and personal development
• Able to work independently
• Comfortable working in a virtual environment
• Open to feedback and coaching
• Reliable and consistent
• Interested in developing new professional skills
• Customer service, sales, hospitality, or other client-facing experience can be beneficial, but previous industry experience is not required.

Benefits

• 100% remote work
• Training provided from the beginning
• Weekly compensation
• Performance-based bonuses
• Residual income opportunities
• Ongoing coaching and mentorship
• Flexible scheduling
• Professional development
• Leadership and advancement opportunities
• Performance-based travel incentives