[Hiring] Enterprise Support Services Coordinator @CLEAR SIGHT PARTNERS, LLC

Role Description

The Enterprise Support Services Coordinator partners closely with the Director and Assistant Manager of Enterprise Operations & Support Services to track, troubleshoot, and resolve issues across the clinical and operational systems used throughout the organization. This role serves as a key liaison between clinical, administrative, and operational teams to ensure provider clinics function efficiently and without disruption.

• Track, triage, and troubleshoot user-reported issues across multiple clinical and operational systems
• Collaborate with the Director and Assistant Manager to manage support workflows and prioritize issues
• Partner with clinical, administrative, and operational teams to ensure smooth and efficient clinic operations
• Monitor and respond to support-related emails in a timely and professional manner
• Prepare and distribute informational communications related to new policies, procedures, system updates, training, or educational resources
• Assist with system education and workflow guidance for staff as needed
• Complete special projects and initiatives as assigned by management
• Serve as a dedicated on-site support resource for newly onboarded physicians
• Support final Electronic Medical Record (EMR) system configuration, testing, and go-live activities for new providers
• Provide real-time support during provider onboarding to ensure readiness and confidence at go-live
• Engage in cross-training across departmental functions to maintain backup coverage and ensure continuity of operations

Qualifications

• Associate degree preferred (not required)
• Experience in a ticket-based support or help desk environment
• Strong technical aptitude and system troubleshooting experience
• Ability to work independently while managing multiple priorities
• Ability to support multiple systems simultaneously in a fast-paced environment
• Strong communication, documentation, and collaboration skills
• Ability to work independently and collaboratively

Requirements

• Problem-solving and critical thinking
• Attention to detail and process adherence
• Customer-service mindset with a focus on provider and staff support
• Ability to translate technical concepts into clear, user-friendly guidance
• Strong organizational and time-management skills
• Professional, proactive, and solutions-oriented approach

Company Description