[Hiring] Enterprise Success Manager @Ontic

Role Description

Ontic is looking for an experienced and mission-driven Enterprise Success Manager who will be responsible for ensuring our clients realize the value of our Protective Intelligence technology platform, resulting in client retention.

As an Enterprise Success Manager, you will have the opportunity to develop relationships with a portfolio of Fortune 5000 corporate clients, focusing on their adoption of the Ontic platform. You will be responsible for the full client lifecycle, post-Sales. This includes:

• Implementation
• Training
• Platform Coaching
• Executive Business Reviews
• Ensuring the Renewal process is executed successfully

You will serve as the voice of Ontic to the client and as the voice of the client to Ontic. You should have a talent for cultivating your personal brand as a trusted advisor to your clients and a collaborative teammate to cross-functional internal teams. You should maintain a solution-oriented approach and be excited to be a part of a growing team, welcoming the challenges that come along with a startup environment.

This role will cover the West Territory and candidates based in Western US will be strongly preferred.

Responsibilities

• Drive Ontic Platform adoption, focusing on helping your clients achieve their business objectives.
• Own client communication to ensure a streamlined client experience.
• Identify growth potential for clients as it relates to additional Ontic Platform functionality or Service opportunities.
• Coordinate with Sales colleagues to execute on those opportunities.
• Forecast client renewals, ensuring retention.
• Orchestrate internal Ontic cross-functional teams to ensure the voice of the client is being represented as it relates to product and strategic decisions.
• Work collaboratively to address client challenges with a sense of urgency.
• Seek out opportunities to help the growing Client Success team scale efficiently with tools like Salesforce, Pendo, Domo, JIRA.

Qualifications

• 4+ years of experience in Customer Success, Client Success, Client Services, with a SaaS company at an enterprise level.
• Extremely organized and able to multitask.
• Ability to simultaneously manage multiple clients with competing priorities.
• Ability to work independently and as part of a team in a fast-paced environment.
• Excellent oral and written communication skills, including experience working in cross-functional teams and presenting to business executives.
• Familiarity with tools like Salesforce, Pendo, Domo, JIRA, ChurnZero.
• Corporate Security or Executive Protection acumen is a plus.
• Willingness to travel up to 30%, based on business needs.

Benefits

• Competitive Salary
• Medical, Vision & Dental Benefits
• 401k
• Stock Options
• HSA Contribution
• Learning Stipend
• Flexible PTO Policy
• Quarterly company ME (mental escape) days
• Generous Parental Leave policy
• Home Office Stipend
• Mobile Phone Reimbursement
• Home Internet Reimbursement for Remote Employees
• Anniversary & Milestone Celebrations