[Hiring] Enterprise Customer Success Manager @Samsara

Role Description

Our Enterprise Select Customer Success Managers pick up where our Services team leaves off, working with our largest and most complex customers to drive adoption and maximize the long-term value they receive from Samsara.

• Your impact is felt across the physical operations that run our world.
• Your strategic guidance directly influences the safety of thousands of frontline workers and the efficiency of global supply chains.
• You will lead a fundamental shift in how our customers view technology.
• You will architect joint success plans that define critical objectives and metrics.
• This role is highly cross-functional, partnering with Sales, Support, Sales Engineering, and Product.

This is a remote position open to candidates residing in the US except SF Bay Metro (CA), NYC Metro (NY), and Washington DC Metro.

Qualifications

• You want to lead high-impact, mission-critical partnerships.
• You have a talent for strategic influence.
• You are an internal catalyst for innovation.
• You are committed to building for the long term.

Requirements

• 6+ years of work experience with most recent experience in a Senior Customer Success, Account Management, or strategic consulting role.
• Mastery of priority management and emotional intelligence required to lead high-stakes, Fortune 500 partnerships.
• Track record of anticipating strategic obstacles and resolving complex challenges.
• Proven ability to build trust and communicate effectively across all levels.
• Experience supporting Enterprise SaaS and/or Fortune 500 companies and working with technical products.
• Bachelor’s degree from a 4-year institution.
• This role requires up to 25-40% travel.

Benefits

• Champion, role model, and embed Samsara’s cultural principles as we scale globally.