[Hiring] ENS Product Services Specialist @Paladin Consulting

Role Description

Under a moderate level of guidance and direction, provides customer service for one or more client products.

• Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with client policies and procedures.
• Builds knowledge of the organization, processes, and customers.
• Delivers quality service to clients via phone, email, chat, and other avenues.
• Follows up on outstanding items to issue completion in compliance with established Service Level Agreements.
• Develops and maintains an intermediate working knowledge of one or more client products, as well as industry policies and procedures.
• Identifies opportunities for process improvement and works with leaders to implement.
• Demonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS.
• Documents all interactions.
• Performs data input, maintaining strong prioritization and organization.

Qualifications

• Bachelor's Degree - Preferred
• Good communication skills: will be working with MANY stakeholders.
• Must be able to have good quick thorough conversations (verbal and written).
• Highly responsible/accountable
• Experience answering frontline calls and emails
• Ability to work remotely and independently while meeting SLAs/KPIs
• Computer literacy
• Data entry experience
• Strong organizational and prioritization skills
• Proficient with Word
• Proper email etiquette
• Act with uncompromising integrity.
• Provide outstanding service and build trusted relationships.
• Drive innovation in our products and services and continually improve our processes.
• Work in partnership and support each other.
• Be personally accountable and deliver on commitments.
• Treat each other with respect and dignity.

Preferred Qualifications

• Experience processing garnishment orders
• Experience with Adobe Acrobat Reader
• Experience with Kofax Power PDF

Company Description

Paladin Consulting is an EEOC employer.