[Hiring] Enrollment Support Specialist @UOMUOMUS

Role Description

The University of Miami, Division of Enrollment Management, has an exciting opportunity for a full time Enrollment Support Specialist 1 to work remote.

Under the supervision of the Sr. Associate Director and Manager of Enrollment Operations, the Enrollment Support Specialist is responsible for delivering a high-quality customer service experience to:

• Potential applicants
• Current applicants
• Newly admitted students and their families

Responsibilities include:

• Reviewing, sorting, classifying, maintaining, and archiving documents, data, test scores, and other sensitive information related to a student’s official enrollment records using the University’s student information systems, including Slate, PeopleSoft/CaneLink, PowerFAIDS, College Board, and OnBase.
• Serving as the primary contact via phone and email for admission and financial aid inquiries related to applications and records from prospective students and their families.
• Managing incoming documents for all undergraduate students, checking for accuracy, and ensuring documents are appropriately assigned to the student record.
• Ensuring that student records are kept secure and confidential and are accurately recorded in the University’s student information system(s).
• Understanding and communicating important concepts related to records management.
• Regularly reviewing and managing mismatched records in Slate, managing test scores, and processing change requests from EM functional personnel.
• Supporting workflow management across enrollment processes, which may include assisting with final high school transcript review and coordinating document collection for application reading.
• Performing ongoing record maintenance within Slate, including consolidating duplicate applicant and inquiry records.
• Maintaining data integrity within CaneLink by supporting daily data processing activities.
• Other duties as assigned.

Qualifications

• High School Diploma required; Post-secondary education preferred.
• No previous experience required; Experience managing records or in customer service, preferably in a higher education or corporate setting preferred.
• Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
• Teamwork: Ability to work collaboratively with others and contribute to a team environment.
• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
• Knowledge of records management concepts is important for this position.
• Strong attention to detail and ability to manage multiple projects and tasks simultaneously is required.
• Excellent oral and written communication skills and ability to provide excellent customer service to students, parents, and administrators.
• Any relevant education, certifications and/or work experience may be considered.

Company Description

The University of Miami is recognized as one of the nation’s premier research institutions and academic health systems and is among the largest employers in South Florida.

• With more than 20,000 faculty and staff, the University is committed to excellence.
• Guided by a mission to positively impact the lives of students, patients, and communities locally and globally.
• Dedicated to fostering a culture where every individual feels valued and empowered to contribute meaningfully.
• United by shared values, the University community works together to build an environment defined by purpose, collaboration, and service.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.