[Hiring] Enrollment Support Specialist @University of Miami

Role Description

The University of Miami, Division of Enrollment Management, has an exciting opportunity for a full-time Enrollment Support Specialist 1 to work remote. Under the supervision of the Sr. Associate Director and Manager of Enrollment Operations, the Enrollment Support Specialist is responsible for delivering a high-quality customer service experience to potential applicants, current applicants, and newly admitted students and their families.

• Reviewing, sorting, classifying, maintaining, and archiving documents, data, test scores, and other sensitive information related to a student’s official enrollment records using the University’s student information systems, including Slate, PeopleSoft/CaneLink, PowerFAIDS, College Board, and OnBase.
• Serves as the primary contact via phone and email for admission and financial aid inquiries related to applications and records from prospective students and their families.
• Ensures accurate, timely, and coordinated support across University departments, with at least 50% of assigned responsibilities focused on high volume communication.
• Manages incoming documents for all undergraduate students, checking for accuracy and ensuring documents are appropriately assigned to the student record.
• Ensures that student records are kept secure and confidential and are accurately recorded in the University’s student information system(s).
• Understands and communicates important concepts related to records management.
• Regularly reviews and manages mismatched records in Slate, manages test scores, and processes change requests from EM functional personnel.
• Supports workflow management across enrollment processes, which may include assisting with final high school transcript review and coordinating document collection for application reading.
• Performs ongoing record maintenance within Slate, including consolidating duplicate applicant and inquiry records.
• Maintains data integrity within CaneLink by supporting daily data processing activities.
• Other duties as assigned.

Qualifications

• High School Diploma required; Post-secondary education preferred.
• No previous experience required; Experience managing records or in customer service preferred.
• Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
• Teamwork: Ability to work collaboratively with others and contribute to a team environment.
• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
• Knowledge of records management concepts is important for this position.
• Strong attention to detail and ability to manage multiple projects and tasks simultaneously.
• Excellent oral and written communication skills and ability to provide excellent customer service to students, parents, and administrators.
• Any relevant education, certifications, and/or work experience may be considered.

Requirements

• Full-time position.
• Hourly pay: 17.15 USD.

Benefits

• Comprehensive benefits package.
• Opportunities for professional development.

Company Description

The University of Miami is recognized as one of the nation’s premier research institutions and academic health systems and is among the largest employers in South Florida. With more than 20,000 faculty and staff, the University is committed to excellence and guided by a mission to positively impact the lives of students, patients, and communities locally and globally.

• Dedicated to fostering a culture where every individual feels valued and empowered to contribute meaningfully.
• United by shared values, the University community works together to build an environment defined by purpose, collaboration, and service.
• The University of Miami is an Equal Opportunity Employer.