[Hiring] Enrollment Specialist / Appointment Setter @Nina Ross Functional Medicine

Role Description

Your job is to be the first human they talk to.

• Visitors on our websites can request a call before booking anything. You take those calls — scheduled Google Meet video calls, camera on.
• Record a quick personal welcome video (30 seconds, from your phone) to each person who books a call with you — sent via our CRM, not your personal phone.
• On the call, welcome them, do a quick presentation about us, and warmly answer their questions about how our process works.
• Listen for whether we're actually a good fit for what they need.
• Book qualified callers into a $99 evaluation with our clinical team (payment is collected at booking through our scheduler).
• Follow up by email and text with people who need more time, and reschedule no-shows.
• Log every conversation in our CRM and tell us what you're hearing so we can keep improving.

This is 100% inbound. Zero cold calling. Every person you talk to asked to talk to us.

This is a non-clinical position. You will never give medical advice, interpret symptoms, or tell someone whether our program can fix their specific condition. When a caller starts going deep on their health history, your move is empathy plus a handoff — that conversation belongs in their evaluation with the clinical team.

We'll train you on exactly how to do this. You'll have scripts, an FAQ library, and a full education pack on our services.

Qualifications

• You're warm on camera and people relax when they talk to you.
• You sell by guiding, not pressuring; and you're comfortable letting a bad-fit lead walk.
• You've done enrollment, appointment setting, patient coordination, admissions, or high-ticket setting (health and wellness experience is a big plus).
• Your spoken English is clear and confident.
• You have a quiet workspace, reliable high-speed internet, and a good webcam.
• You can reliably work 30 hours/week inside 9am–6pm US Eastern, Monday–Friday.

Compensation

• Base: $26/hour
• Bonus: $10 for every evaluation booked and paid.
• Call expectation will be in the range of 3-5 daily starting out but this is subject to change as demand grows.

What happens after you apply

• The application takes about two minutes. From there, the process is quick and transparent:
• Paper review — if you're a fit, you'll hear from us within 2 business days.
• A short video step — fair warning: it involves your camera. This is a video-call role, after all.
• A live video interview — on Google Meet, exactly like the calls you'd be taking.
• A paid working session — a few practice calls so we can see you in action, and you can see us.
• We respond to everyone who completes each step.