[Hiring] Enrollment Specialist @Daymark Health

Role Description

As an Enrollment Specialist, you will be a frontline ambassador for Daymark Health—building trust with healthcare providers, enrolling new patients, and helping individuals access compassionate, team-based care. You’ll spend time over the phones in our office introducing our services to potential patients, supporting patient referrals and enrollment, and delivering an exceptional first experience to those joining Daymark’s program.

What You'll Do

• Make 50+ outbound calls per day to prospective patients and caregivers to introduce Daymark’s services and support.
• Guide patients through our enrollment process, surfacing goals and concerns to help tailor support.
• Respond to inbound communications, triage requests, and ensure patients are connected to the right team members.
• Obtain patient consent, complete enrollment surveys, and escalate urgent needs to our clinical teams.
• Share feedback with internal teams based on patient and provider needs, referral trends, and barriers to access.
• Work a structured schedule with coverage to ensure patient access.

What Success Looks Like in 3 Months

• You’ve become a go-to resource for both patients and providers, known for your professionalism, warmth, and follow-through.
• You’ve contributed to improvements in our enrollment process and patient experience by identifying gaps and opportunities.
• You’re hitting your daily, weekly, and monthly enrollment goals while ensuring a great patient experience.
• You’re passing regular call audits for compliance and quality.

Qualifications

• 3+ years of experience in an enrollment, patient outreach, call center, or SDR role with high phone volume.
• Ability to build trust quickly and genuinely with both providers and patients.
• Strong organizational skills and proactive initiative.
• Excitement about working in a startup environment with frequent change.
• Strong communication skills, both written and verbal.
• Tech-savvy with experience in CRM systems such as Salesforce and tools like Slack, Zoom, Google Suite, and EHRs.
• Bilingual fluency is a plus, though not required.

Requirements

• Location: Fully remote, but candidates must be based within the state of Michigan.
• Hours: Mon-Fri, 8:30 AM to 5 PM Eastern with flexibility for evening or weekend coverage.
• Compensation: Base salary approximately $60,000 to $70,000 (depending on location & experience) with an opportunity for a $10,000-$15,000 commission based on performance and enrollment targets.

Benefits

• Equal opportunity employer, considering all qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.