[Hiring] Enrollment Specialist @Thyme Care

Role Description

As an Enrollment Specialist, your job is to talk to prospective members, educate them on our services, and encourage them to join Thyme Care to receive free-of-cost support throughout their cancer journey.

• Build a foundation of trust by listening deeply and understanding each member’s needs.
• Document member needs and preferences to enable the team to best care for each member.
• Make outbound calls to around 80 - 100 prospective members every day.
• Complete virtual onboarding and training (three weeks long) within the first three months.
• Reach out to eligible members to inform them of Thyme Care’s services.
• Explain the benefits of Thyme Care’s program to members and caregivers.
• Obtain consent from members, conduct enrollment surveys, and identify urgent member needs.
• Participate in coaching and development sessions and apply feedback to meet quality and productivity goals.

Qualifications

• Experience in sales roles or recent college graduates with 1+ years of experience in a fast-paced environment.
• Bonus points for experience working in a healthcare environment, start-up, or in a sales capacity.

Requirements

• A member-first approach, motivated by the mission to help people during challenging times.
• Metrics focused, with the ability to hit and exceed daily, weekly, and monthly goals.
• Growth mindset, humble and proactive in seeking feedback.
• Effective listener and communicator, building rapport with members and colleagues.
• Comfort with technology, including Zoom, Google Suite, and Slack.
• Start-up flexibility, energized by rapid changes in business and strategy.
• Private working environment to ensure member privacy and compliance with healthcare privacy laws.

Benefits

• Pay rate of $24.03/hour.
• Bonus potential: Up to $833 per month (up to $10,000 annually) for exceptional performance.
• Choice of great medical, dental, and vision insurance plans.
• Generous vacation policy for full-time employees.
• Shift: 9:00am–5:30pm EST, Monday through Friday.