[Hiring] Enrollment Specialist @Careforth

Role Description

This position requires one of two schedules, both in EST: 9:00 AM–6:00 PM EST OR 11:00 AM–8:00 PM EST. The Enrollment Specialist is responsible for outbound communication to prospective care recipients and caregivers, serving as the organization’s ‘front door’ to welcome new individuals into our Caregiver Coaching program. This role will conduct outreach using contact information from membership lists provided by our health plan partners. The Enrollment Specialist will evaluate eligibility, collect intake information, share information about the value of Careforth’s offerings, and provide guidance on the next steps of enrollment. This position is intended to drive activations while ensuring an excellent customer experience.

What You Will Do

• Conduct proactive outreach via phone and email to support new enrollments into Caregiver Coaching program and follow-up to expeditiously advance qualified individuals through the eligibility and enrollment process.
• Provide program information specific to various health plans, educating on the value of the Careforth’s services and thoughtfully answering questions.
• Work across multiple computer systems accurately and efficiently to enter documentation of all activities while adhering to quality standards, maintaining confidentiality, and observing HIPAA requirements.
• Offer excellent customer service using empathy, inquiry, and advocacy.
• Perform the intake process, gathering and documenting information pertaining to both the caregiver and care recipient.
• Support caregiver onboarding to drive early engagement; carry out Careforth app provisioning, orientation, and guidance to complete initial account setup.
• Collaborate and communicate cross functionally with the Care Coaching team to ensure seamless case handoffs.
• Perform inbound and outbound communication tasks (calls, emails, text) to support Careforth enrollment goals.
• Provide recommendations for process improvements to optimize workflows that support growth.
• Participate in special projects and perform other duties as assigned.

Qualifications

• 2+ years high-volume customer service or inside sales experience, preferably in healthcare.
• Strong attention to detail and experience with data integrity in a regulated environment.
• Exceptional active listening and communication skills with a focus on empathy; multilingual skills a plus.
• Demonstrated ability to multitask across multiple systems and easily learn new process flows.
• Proficiency with MS Office and Excel; experience with Salesforce and case management systems preferred.

Benefits

• Flexible schedules.
• Remote-first culture.
• Nationally recognized wellness program.
• Pay range for this position is $19.01 - $22.37, depending on budget and candidate experience, knowledge, skills, qualifications, and geographic location.

Company Description

Founded in Boston, Careforth's caregiver programs and services improve health outcomes, keeping care at home longer. Additionally, our programs provide financial benefit to caregivers and cost savings to state agencies and health plans. At Careforth, we understand the challenges of caregiving and are committed to supporting family caregivers at every turn.

Caregivers play a critical role in the future of healthcare—and so can you.

For more information, please visit www.Careforth.com .