[Hiring] Enrollment Process Representative II @Nelnet

Role Description

Review and process on customer accounts regarding their student loans. Responsible for researching information related to these activities.

To be considered for this role, you must reside within 60 miles of either Lincoln, NE, Madison, WI or Brownsville, TX. This is a work from home position.

Pay for this role: $16.50/hour

Job Responsibilities:

• Commit to Performance Based Organization (PBO) and Easy to Do Business with (ETDBW) philosophy.
• Contribute to Continuous Process Improvement.
• Ensure integrity of data and information.
• Validate and update information in the Loan Servicing systems.
• Review prior lender service and payment histories.
• Staying updated on company and department communication, emails and procedures.
• Attending team meetings and required trainings.
• Completing corporate trainings and quarterly meeting with leadership.
• Working your regularly scheduled work week. (Unless using ETO/Floating Holiday, FMLA or make up time if approved)
• Working required overtime as needed.

Qualifications

• High school degree or equivalent required.
• 1 - 2 years customer service experience and/or general work experience preferred.
• Knowledge of Loan Servicing and/or Originations systems preferred.

Requirements

• Employment and continued employment are contingent on obtaining and maintaining a favorable clearance.
• Must reside in the United States and be a United States citizen.
• This process involves collecting and providing 7 years of previous work experience, previous addresses, and contact information of people that can verify this information.
• Must not be delinquent or in default with any federal debt.
• Final suitability determination is the sole discretion of the Department of Education.

Competencies – Skills/Knowledge/Abilities

• Service Excellence
• Oral communications
• Written communications
• Teamwork
• Accuracy/Attention to Detail
• Working with MS Office
• Business Math
• Problem Solving
• Managing Multiple Priorities
• Basic Computer skills

Benefits

• Medical, dental, vision, HSA and FSA
• Generous earned time off
• 401K/student loan repayment
• Life insurance & AD&D insurance
• Employee assistance program
• Employee stock purchase program
• Tuition reimbursement
• Performance-based incentive pay
• Short- and long-term disability
• Robust wellness program