[Hiring] Enrollment Coordinator @Ophelia

Role Description

The Enrollment Coordinator will spearhead Ophelia’s growth by facilitating patients’ first contact and enrollment in Ophelia. This role will work under the supervision of the Lead Enrollment Coordinator to:

• Guide prospective patients through the first steps of Ophelia’s program.
• Help prospective patients overcome initial barriers to treatment.
• Use data to track enrollment and explore opportunities for growth.
• Engage new patients in care through direct outreach (cold calling), responding to referrals, and triaging prospective patients.

This position is fully remote and requires 40 hours/week, with hours from Tuesday–Saturday, 12 PM–8 PM ET.

Key Responsibilities

• Comfortably engages, assists, and helps to usher prospective Ophelia patients who are interested in care with our program.
• Empathically engages with prospective patients to guide them into care using a patient-centered and trauma-informed care approach.
• Is comfortable with outreach and “cold” call type phone interactions with patients.
• Works well to re-engage prospective patients who may have fallen out of contact.
• Works comfortably and autonomously in a remote-first environment that is primarily technology driven.
• Understands the dynamics of a fast-paced and constantly changing startup-type environment.
• Represents the mission of Ophelia and contributes to the core of that effort as a member of the Enrollment Team.

Qualifications

• 2+ years of experience in a client-, customer-, or patient-facing role.
• Demonstrated ability to build rapport quickly and empathetically.
• Comfortable conducting outreach via phone, including cold calls and follow-ups.
• Technical savvy: able to work across multiple platforms and navigate a remote-first, tech-enabled work environment.
• Able to thrive in a fast-paced, startup setting—adaptable, proactive, and motivated to improve systems and processes.
• Data-minded: uses metrics to track outreach and enrollment outcomes, and identify opportunities for growth and efficiency.

Benefits

• Remote work anywhere in the United States.
• Competitive medical, vision, and health insurance (many plans are fully covered for the employee).
• Start with 20 days (4 weeks) of PTO, increasing to 5 weeks after 2 years and 6 weeks after 5 years of tenure.
• 10 company holidays.
• One Time Work From Home Stipend.
• 401k Contribution Platform.
• Additional benefits offered through our benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others.

Compensation Overview

We set compensation based on the level and skills required for the role. We value pay transparency and equity, and are committed to fair pay. Compensation is dynamic at Ophelia: as long as the company performs well and meets our targets, there will be opportunities for increased compensation annually.

Compensation Range: $50,000 — $50,000 USD