[Hiring] Enrollment Coordinator @Injured Workers Pharmacy

Role Description

Are you passionate about helping others and thrive in a fast-paced, patient-focused environment? IWP (Injured Workers Pharmacy) is seeking a dedicated and compassionate Enrollment Coordinator to join our team! As the first point of contact within IWP for injured Workers, you'll play a crucial role in educating new patients and guiding them through the enrollment process for our specialized Workers Compensation pharmacy services.

This position is fully remote; however, during the training period, the selected candidate must be able to travel to Andover, MA for in-person training for a week or two during the 90-day training period.

The hours for this position are 11:30am to 8:00PM EDT (10:30am - 7:00pm CDT, 9:30am - 6:00 PM MDT, 8:30am to 5:00pm PDT).

What You’ll Do

• Serve as the initial point of contact for patients referred by Law Firms and Practice Groups via inbound and outbound calls.
• Educate patients about the value and benefits of IWP’s services while completing the intake process using persuasive communication techniques to encourage enrollment.
• Gather information from referrals to convert them to active patients during the enrollment call to ensure a smooth first experience with IWP.
• Coordinate and follow up with patients referred by physicians and law firms via telephone and text who have enrolled but do not yet need assistance with prescriptions.
• Manage daily work queues with attention to detail by having a results-oriented mindset to drive urgency.
• Uphold quality assurance standards by consistently meeting Key Performance Indicators (KPIs) and maintain accurate documentation of all contacts.
• Use your problem-solving, communication, and time management skills to collaborate with Sales, Enrollment, Customer Service (Patient Experience), and Pharmacy teams to resolve any issues or delays with patient shipments.
• Take ownership of each interaction and go the extra mile to deliver a positive patient experience, being empathetic and demonstrating compassion.

Qualifications

• 2+ years of customer service experience (inside sales, account management, call center, hospitality or other client-facing roles).
• Sales experience is a plus.
• Healthcare industry experience is a plus.
• Experience with CRM software like HubSpot or similar.
• Bilingual in Spanish (preferred).
• Strong problem-solving abilities and a proactive mindset.
• Excellent organization and time management skills.
• Exceptional attention to detail and commitment to accuracy.
• Clear, professional verbal and written communication skills.
• Ability to thrive in a fast-moving, team-oriented call center environment.
• Flexibility and adaptability in response to changing priorities or procedures.
• Proficient documentation and follow-up skills.

Benefits

• No upfront or out-of-pocket costs for the medications they need.
• Competitive pay.
• Outstanding benefits.
• Exciting opportunities for advancement.

Company Description

Injured Workers Pharmacy (IWP) is proud to be THE Patient Advocate Pharmacy, helping injured workers around the country access their prescription medications with ease. As a specialized workers’ compensation home delivery pharmacy, we collaborate with the legal, medical, and insurance communities to help injured workers return to a productive life.

At IWP, you’ll find a team that’s passionate, driven, and united by a shared mission of helping injured workers in a time of need. We foster a culture of collaboration, open thinking, and yes — we have fun doing it.

If you’re looking for a career with purpose, a team that supports you, and a place where you can grow, IWP is the place to be.