[Hiring] Enrollment Call Center- Post Acceptance Student Stage @Liberty University

Role Description

We are seeking dynamic individuals for two key roles: Academic Advisor and New Enrollment Specialist. Both work with students who are in the post-acceptance stage. This full-time role provides the opportunity to work from home or from our office. You’ll get to encourage students through meaningful conversations, walking alongside them as they prepare for a rewarding academic career. As you apply, please note that your application will be considered for both the New Enrollment Specialist and the Academic Advisor roles. Our selection process will match your skills and experiences to the position that best aligns with your qualifications.

Essential Functions and Responsibilities

• Providing exceptional customer service to our students and other university employees primarily over the phone but also in email communication.
• Expertly navigating all student issues to complete and accurate resolution, utilizing knowledge of online programs and university policies and connecting students with the correct person or department when needed.
• Answering questions of a complex nature regarding the University’s policies.
• Developing relationships and coordinating with support offices to solve student problems and address student concerns.
• Finding new and innovative ways to become more effective and efficient in new student services.
• Implementing daily and weekly feedback from the Management Team on areas to improve.
• Meeting or exceeding departmental key performance indicators.

Qualifications

• Some college experience and customer service/sales experience is required.
• A bachelor's degree and previous experience in a contact center is preferred.
• Ability to work first/second shifts, rotating Saturdays, and occasional overtime.
• Ability to utilize Microsoft Word, Excel, and Outlook.
• Excellent verbal and written communication skills.
• Ability to respond to emails and phone calls within 24 hours.
• Demonstrated commitment to high professional ethical standards and a diverse workplace.
• Ability to reason, analyze information, and identify potential issues.
• Ability to apply sound judgment in order to find solutions to routine or complex problems.
• Regularly required to stand, walk, and climb stairs to move about the building and lift 10 pounds or less.

Requirements

• This position requires a reliable internet connection with specific speed and stability requirements.
• Satellite-based internet providers such as Starlink are not compatible with the needs of this role.
• Wired broadband connection is recommended to ensure optimal performance and meet the technical requirements for the position.
• After the initial 8-10 weeks of training, the 11:00 AM to 8:00 PM shift would be required.
• Ability to work evening hours, 11-8pm EST, Saturdays, and occasional overtime.

Starting Pay Rate

$17.50 per hour

Time Type

Full time

Location

Remote Location