[Hiring] Enrollment and Billing Representative @Highmark Health

Role Description

This job is responsible for enrollment and billing activities for the membership, enrollment & billing department. Performing membership and billing activities for clients and/or members. Duties include:

• Verifying enrollment status
• Making changes to records
• Addressing enrollment questions or concerns
• Resolving membership and billing issues
• Accessing/updating enrollment and billing databases

Essential responsibilities include:

• Communicate effectively with internal and external contacts to promptly resolve discrepancies in membership and billing information and to provide accurate responses to inquiries
• Process and maintain membership data
• Manage multiple production-oriented tasks and responsibilities
• Perform various billing, accounts receivable, and reconciliation activities
• Create and distribute membership/billing materials and communications to clients/members
• Ensure acceptable service levels, metrics, and/or other performance guarantees are met
• Conduct research to ensure issue resolution
• Other duties as assigned or requested

Qualifications

• High school diploma / GED (Required)
• Associates Degree in Business or a related field (Preferred)
• Bachelor’s Degree in Business or a related field (Preferred)

Requirements

• 3 years of related, progressive experience (Required)
• Experience using Microsoft Office Applications (Required)
• Experience in Billing/Enrollment and/or Customer Service (Required)
• Prior finance related experience (Preferred)
• Prior healthcare industry experience (Preferred)
• Prior Enrollment and Billing experience (Preferred)

Benefits

• Pay Range Minimum: $19.66
• Pay Range Maximum: $27.42
• Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.

Skills

• Strong financial aptitude
• Solid customer service/phone skills
• Attention to detail
• Organizational skills
• 10-key data entry with both quality and speed
• Basic accounting knowledge and ability to reconcile enrollment and/or payment information
• Proven ability to analyze and resolve problems
• Knowledge of principles and processes for providing customer service
• Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally
• Ability to take direction and navigate through multiple systems simultaneously
• Ability to maintain composure under stressful and fast-paced conditions

Work Environment

• This position operates within a call center environment
• Remote position
• Teaches/trains others regularly: Occasionally
• Travel regularly from the office to various work sites or from site-to-site: Occasionally
• Works primarily out-of-the-office selling products/services: Never
• Physical work site required: Yes
• Lifting: up to 10 pounds: Constantly
• Lifting: 10 to 25 pounds: Occasionally
• Lifting: 25 to 50 pounds: Never