[Hiring] Enrollment Advisor I @National University

Role Description

Are you ready to take advantage of this exciting opportunity to join a growing team of passionate individuals who work together to help others fulfill their dreams through higher education? Do you enjoy helping people reach their goals? Are you passionate about making a difference in people’s lives?

Our Enrollment Advisor role is a full-time work-from-home opportunity. Apply Today!

As an Enrollment Advisor at National University, you'll be a guide for prospective students from their first inquiry to their enrollment. This critical role involves managing both outbound and inbound communications, providing a seamless and supportive experience. This includes assisting prospective students in the decision-making process, considering factors such as:

• Academic
• Scheduling
• Time
• Motivation
• Cost benefits of attending the university for each individual

Essential Functions:

• Proactively engage prospective students via phone, text, and email throughout all stages of the enrollment process.
• Build rapport and guide students through the initial enrollment steps, partnering with Enrollment Specialists through their first class start.
• Accurately document all interactions and updates in Salesforce.
• Manage the complete “Inquiry to Enrollment” process while maintaining strong knowledge of university policies, programs, and admissions requirements.
• Provide personalized guidance to help students make informed educational decisions.
• Demonstrate professionalism, courtesy, and a commitment to exceptional student service.
• Maintain proficiency in university, college, and program details through training and assessments.
• Collaborate effectively as a team player with a positive, supportive attitude.
• Manage multiple systems efficiently to process student applications.
• Adhere to attendance, punctuality, and scheduling expectations.
• Perform other related duties as assigned.

Qualifications

• Bachelor’s degree preferred or an equivalent combination of education and experience.
• Experience working in a team environment and using call center software.
• Prior experience in education or consultative sales preferred.

Requirements

• Demonstrates ability to navigate multiple systems and technologies, including CRM, SIS, and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Thrives in a fast-paced, diverse, and changing environment while effectively managing multiple priorities and deadlines.
• Takes ownership and accountability, proactively resolving issues on behalf of prospective students.
• Builds strong, collaborative relationships with colleagues, functional partners, and external stakeholders to achieve university outcomes.
• Acts with integrity and professionalism toward self, students, and the university.
• Actively contributes to team success and supports others in achieving shared goals.
• Demonstrates flexibility and understanding of complex organizational structures.
• Puts the student first leveraging systems, data, and dashboards to support university outcomes.
• Communicates effectively with a wide range of individuals in a diverse community.
• Seeks understanding by asking questions and sharing ideas that improve processes, the student experience, and university results.
• Partners with leaders to design and implement new processes that enhance efficiency and outcomes.
• Develops personal goals aligned with the university's mission, vision, and objectives.
• Adheres to all regulatory and compliance requirements as a National University team member.

Benefits

• Competitive compensation.
• Comprehensive benefits package including medical, dental, vision, and 403b with match.
• Paid holidays and PTO.
• Free education benefits and other growth opportunities.

Company Description

National University is committed to maintaining a high-quality workforce representative of the populations we serve. National University employs more than 4,500 faculty and staff and serves over 45,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty, and staff to develop their interests and talents while experiencing a sense of community.

With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our student population, including adult learners and working professionals.

National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state, and local laws.