[Hiring] English Travel Representative @Teleperformance

Role Description

We are looking for talented Reservations Representatives who are passionate about travel to join our team. The ideal candidate is creative and will provide accurate information to customers regarding travel options and availabilities, with the ultimate goal of selling travel to create a superior experience for the customer.

• Answer incoming calls and emails from customers currently traveling or interested in purchasing/researching travel by following standard scripts and procedures.
• Greet and converse with customers in a courteous, friendly, and professional manner.
• Effectively turn customer inquiries into sales.
• Utilize appropriate selling techniques to meet revenue and close rate goals.
• Research travel rates, destinations, options, and packages for customers.
• Read provided scripts verbatim while maintaining sales and quality standards.
• Accurately answer general travel and site-related questions.
• Provide information, suggestions, and options in a manner that is accurate and effectively meets the needs of customers.
• Accurately track and report call types and service issues.
• Promote and sell products or services.
• Solicit sale of new or additional services.
• Process calls to achieve or exceed the established daily metric while maintaining an average talk time consistent with current business needs.
• Meet or exceed quality standards.

Qualifications

• High school degree or equivalent (required)
• College or some college degree (preferred)
• Two years of customer sales, upsales, telemarketing, and service experience (required)
• Two years Corporate or leisure travel industry experience (required)
• One-year international booking experience
• Strong communication skills to answer calls from English-speaking clients across Canada and worldwide.

Benefits

• GDS platform training offered
• Work from home
• Competitive compensation package which includes an additional premium for a second language (French) - $2.00 per hour
• Pay - $19.00 per hour
• Medical and dental benefits plans, as well as Employee Assistance Program
• Paid Training
• Employee Referral program – starting $500.00 for every referral hired
• Great perks on everyday products and services with Canada's leading employee perk program
• Internal career advancement opportunities
• Tuition reimbursement

Company Description

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.