[Hiring] Engagement Moderator - Sports Enthusiasts @ModSquad

Role Description

We are recruiting Engagement Moderators to support a high-profile live sports streaming project serving Italian-speaking audiences. This project focuses on real-time engagement moderation during live sports events, ensuring online communities remain engaging, respectful, and aligned with brand standards.

We're looking for Native Italian-speaking engagement moderators to engage with the sports fans before, during, and after each event. The events last an average of 3 - 5 hours each.

You must have knowledge of the sports being covered and Italian should be your primary language. This ensures you have local knowledge and are up to date on current sports trends.

Project Hours & Commitment:

• Project hours are event-driven and vary based on live sports schedules
• Flexibility is required
• Weekend and evening availability is required

Orientation Begins: First week in June 2026

Language: Italian (Primary Speaker)

What You Will Do:

• Monitor and moderate live engagement across digital platforms during sports events
• Respond to audience comments in real time while maintaining brand tone and voice
• Foster positive, inclusive, and engaging online communities
• Identify, escalate, and manage inappropriate or policy-violating content
• Adapt messaging style based on event context, audience sentiment, and brand guidelines
• Collaborate with internal teams to ensure smooth live-event coverage
• Maintain accuracy, speed, and consistency during high-volume engagement periods

Qualifications

• Native-level fluency in Italian (written and reading comprehension required)
• Strong written communication skills with excellent grammar and spelling
• Prior experience in social media moderation, community management, or digital engagement
• Ability to adapt quickly to different brand voices and communication styles
• Comfortable working in fast-paced, live-event environments
• Comfortable with client-facing communication
• Strong interest in sports
• Knowledge of American football, soccer, and boxing is a plus
• Experience moderating live sports or entertainment events

Requirements

• A dedicated laptop or desktop
• Minimum of 8 GB RAM
• Reliable internet connection
• Willingness to install ModSquad security software and enable two-factor authentication on both your device and mobile phone

Company Description

ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.