[Hiring] Engagement Moderation @ModSquad

Role Description

We're looking for passionate NBA fans who can bring their knowledge, enthusiasm, and communication skills to a dynamic live sports engagement project. You'll help bring the excitement of NBA basketball beyond the court by:

• Interacting with fans during live-game conversations.
• Creating a positive, respectful, and engaging digital environment before, during, and after games.

You should be familiar with what's happening on and off the court, allowing you to:

• Jump into live fan conversations naturally.
• Understand the excitement behind every big play.
• Connect with fans who share your passion for the game.

Qualifications

• Regularly follow NBA games, teams, players, and league developments.
• Strong knowledge of NBA teams, player performances, basketball rules, and game terminology.
• Recognize major teams, star players, rivalries, and current NBA storylines.
• Enjoy discussing game highlights, trades, playoffs, team strategies, and memorable basketball moments.
• Understand basketball fan culture, humor, slang, and online conversations.
• Stay up to date with the NBA season and current basketball news.
• Can follow fast-moving basketball discussions without needing to research basic context.
• Can engage naturally with fans while remaining respectful and professional.

Requirements

• Strong written communication skills in English, including excellent grammar and spelling.
• Genuine passion for basketball and strong working knowledge of the NBA.
• Familiarity with NBA teams, players, rules, terminology, and current league storylines.
• Ability to communicate naturally and engage with sports fans in an online environment.
• Strong judgment and the ability to recognize when conversations require moderation or escalation.
• Ability to adapt quickly to different communication styles and community guidelines.
• Comfort working in a fast-paced, live-event environment.
• Confidence communicating professionally with fans and internal teams.
• Previous experience in social media moderation, online community management, customer engagement, or digital content moderation is an advantage.
• Experience moderating live sports or entertainment events is a plus.
• US-based candidates who can accommodate live NBA game schedules.

Workspace Requirements

• A dedicated laptop or desktop computer.
• Minimum of 8 GB RAM.
• Reliable internet connection.
• Willingness to install required ModSquad security software and enable two-factor authentication on both your computer and mobile phone.

Project Hours & Commitment

• A minimum commitment of 7.5 hours per week when events are scheduled.
• Candidates should be comfortable with a flexible, event-based schedule.
• Flexible availability around live NBA games is required, including evenings and weekends.
• Individual events may require several hours of coverage, depending on the game schedule and project needs.
• Weekly hours may fluctuate throughout the NBA season.

Benefits

• Engaging experiences for basketball fans.
• Opportunity to turn your passion for basketball into meaningful fan engagement.