[Hiring] Employee Benefits Advocate @Businessolver

Role Description

We are seeking full-time employees (Advocates) to support our clients by taking calls regarding employee benefit enrollment. This is a meaningful role in which you can take pride in knowing that at the other end of our technology is a person, a family member, or a loved one that needs your support.

• Answer a broad range of inbound calls (in support of clients) in a professional, energetic, and positive manner.
• Respond accurately and thoroughly to caller inquiries and document call detail accordingly.
• Must be a resourceful and creative problem solver who can work with members of the team to find solutions.
• Ensure compliance in all areas of processing, completing all transactions timely and accurately.
• Take accountability for entire process from receipt of work to resolution.
• Work under general supervision following established procedures.

Qualifications

• Prior benefit administration, insurance brokerage or insurance provider experience is preferred but not required.
• Service Center and/or Customer Service Experience is Required.
• Strong customer-centric mindset.
• Must be comfortable with technology – we are a technology company!
• Competitive, team player who strives for excellence.
• Strong interpersonal skills to find success in every opportunity.
• Exceptional phone etiquette and communication skills.

Requirements

• Internet speeds of above 20 Mbps (Download) and 5 Mbps (Upload).
• Ethernet Cable Connection Highly Recommended.

Benefits

• If this position is full-time or part-time benefit eligible, you will receive a comprehensive benefits package which can be viewed here .

Company Description

Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.