[Hiring] Emergency Roadside Telephone Responder @AAA Mid-Atlantic

Role Description

AAA is hiring for Full-Time Emergency Roadside Telephone Responders for our Virtual Call Center for Schedules beginning at 1pm, 2pm and 3pm EST.

This is a work from home customer service position

Candidates MUST live within one of the following states to be considered:

• Connecticut
• Delaware
• Indiana
• Kansas
• Kentucky
• Maryland
• New Jersey
• Ohio
• Oklahoma
• Pennsylvania
• South Dakota
• Virginia
• Washington, DC
• West Virginia

Qualifications

• High School Diploma or equivalent
• One year customer service experience, call center/inbound call taking experience preferred
• Effective written and oral communication skills
• Ability to multi-task, seek resolution and remain professional during times of high call volume in a fast-paced work environment
• Proficient computer use, typing skills and attention to detail
• Familiarity with maps and map reading are preferred

Requirements

• A quiet, private work space free from distraction or interruption
• Previous Salesforce experience preferred but not required
• Stable, high-speed, hard-wired internet connection via Ethernet cable required throughout employment
• Wireless, DSL, Hot Spots, Satellite or shared/public internet connection is not authorized and is prohibited
• Successful completion of three week virtual training class
• Ability to work weekends, overtime and/or holidays is required and can be needed specifically during times of inclement weather
• This position does not allow the flexibility to provide care to others in the household

Benefits

• Competitive Hourly Rate: The starting base compensation for this position is $10.05 to $19.25 hourly.
• Paid Three Week Virtual Training
• All required computer equipment will be provided to you by AAA Club Alliance
• 8% Shift Differential when working regular scheduled shift after 2:00pm EST
• Health Insurance (Medical, Vision, Prescription Drug and Dental)
• Flexible Spending Accounts
• Wellness and Health Advocate Programs
• 401(k) with Employer Match
• Free AAA Membership and more
• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Continual learning reimbursement up to $5,250 per year