[Hiring] Electrical Service Dispatcher / Customer Service Representative @Mister Sparky of Colorado Springs, CO

Role Description

Mister Sparky of Colorado Springs is looking for an experienced Electrical Service Dispatcher / Customer Service Representative to join our team. This position is responsible for customer communication, scheduling, dispatching electricians, and managing daily service operations.

• Answer customer calls, emails, and service inquiries professionally.
• Schedule and dispatch electricians using ServiceTitan.
• Manage and adjust technician schedules throughout the day.
• Coordinate emergency, same-day, and future service calls.
• Communicate job details, customer needs, materials, permits, and scheduling information to technicians.
• Monitor technician locations, availability, job progress, and schedule changes.
• Coordinate electrical permits, inspections, failed inspections, and return visits.
• Maintain accurate customer and job information in ServiceTitan.
• Assist with estimates, invoices, deposits, payments, and other administrative tasks.
• Handle customer concerns and follow up to ensure customer satisfaction.
• Work closely with technicians and management to maximize efficiency and customer service.

Qualifications

• ServiceTitan experience — REQUIRED
• Residential electrical or home-services experience — REQUIRED
• 2+ years of dispatching, scheduling, or customer service experience preferred
• Strong understanding of how residential electrical service companies operate.
• Basic understanding of electrical permits and inspections.
• Strong computer and technology skills.
• Excellent communication and customer service skills.
• Strong organization, multitasking, and problem-solving abilities.
• Ability to work in a fast-paced environment and manage multiple technicians and appointments.
• Ability to communicate effectively with electricians, customers, and management.

Requirements

• High school diploma or equivalent preferred.
• ServiceTitan: Required
• Residential Electrical / Home Services: Required
• Dispatching/Scheduling: 2 years preferred.

Benefits

• Bonus based on performance
• Health insurance
• Paid time off

Company Description

If you have ServiceTitan experience and a background in residential electrical service, we want to hear from you.

Flexible work from home options available.