[Hiring] EHR Application Support Analyst @BJC HealthCare

Role Description

BJC is hiring for an Epic Helpdesk Support Analyst. The schedule is: Sunday, Monday, Thursday, and Friday - 6:00 a.m. - 4:30 p.m. This is a remote position, but looking for candidates in the St. Louis metro area.

Role Purpose:

• Provides remote end-user support for the organization's software and hardware systems with a responsibility for Epic & other Clinical applications.
• Has working knowledge and experience in discipline and broadens capabilities.
• Recognizes issues and is able to elicit data from clients regarding problems.
• Performs a range of straightforward assignments related to discipline.
• Uses prescribed guidelines or policies to analyze and resolve problems.
• Receives a moderate level of guidance and direction.
• Epic or applicable certifications will be required within 6 months of hire.

Responsibilities:

• Follows agreed procedures to identify and resolve issues with applications.
• Uses application management software and tools to collect agreed performance statistics.
• Provides first line investigation and gathers information to enable incident resolution and allocate incidents.
• Monitors service delivery performance metrics.
• Investigates problems in systems, processes and services.
• Assists with the implementation of agreed remedies and preventative measures.
• May be part of an after-hours on-call rotation.

Qualifications

• High School Diploma or GED
• 2-5 years of experience

Requirements

• Bachelor's Degree (preferred)
• 5-10 years of experience (preferred)
• No supervisor experience required

Benefits

• Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date
• Disability insurance paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance