[Hiring] E-Commerce Customer Service & Order Management Specialist @Bishop Lifting

Role Description

We are seeking a dedicated and detail-oriented E-Commerce Customer Service & Order Management Specialist to join our team. This role is responsible for managing customer inquiries, processing orders, and ensuring a smooth e-commerce experience for our customers. The ideal candidate will have strong multitasking skills, excellent communication abilities, and a proactive approach to resolving order-related issues. The ideal candidate would be located in Salem, OR- but remote work will be considered for the right candidate.

Key Responsibilities

• Order Tracking & Management:
  • Monitor and update customers on the latest order status.
  • Proactively manage open and unshipped orders, including handling backorders and coordinating with fulfillment teams.
  • Ensure timely processing and resolution of order-related issues.
• Customer Communication & Support:
  • Respond to customer inquiries via phone and email regarding order status, product availability, and shipping details.
  • Address and resolve customer concerns professionally, escalating issues to management when necessary.
  • Assist customers with returns, exchanges, and order modifications as needed.
• Process & System Navigation:
  • Efficiently use multiple software applications and order management systems to track, update, and process orders.
  • Maintain accurate records of customer interactions and order details.
  • Work collaboratively with internal teams to ensure smooth order fulfillment.
• General Administrative Duties:
  • Maintain a high level of organization to effectively manage daily tasks.
  • Ensure consistency in attendance and reliability to support the e-commerce team.
  • Assist with any additional duties related to customer service and order management.

Qualifications

• Experience:
  • Prior experience in e-commerce, customer service, or order management preferred.
  • Experience working with e-commerce platforms.
• Skills & Abilities:
  • Strong interpersonal skills with the ability to communicate clearly and professionally.
  • Ability to multitask and switch between different software systems efficiently.
  • Highly organized with strong attention to detail.
  • Proactive problem-solver with the ability to handle customer inquiries effectively.
• Technical Requirements:
  • Comfortable navigating and using multiple software applications.
  • Basic proficiency in Microsoft Office (Excel, Outlook) and order management systems.
  • Must be authorized to work in the United States without sponsorship.
  • Must be able to pass a pre-employment background check and drug screening.

Company Description

Bishop Lifting Products, Inc. and its subsidiaries are an Affirmative Action and Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Are you looking for an opportunity to become part of a rapidly-growing industry? Bishop Lifting Products, Inc. is looking for talent that will hold true to our mission while maintaining the safety and knowledge that we have valued since we were founded in 1984. Apply today! We’re ready to help you start your new career path.