[Hiring] Dwelling/Condo Claims Experience Advocate @Lemonade

Role Description

We're looking for a Dwelling/Condo Claims Experience Advocate to help us settle property losses quickly, fairly, and with a level of care that actually surprises people. You'll join our Claims team handling the full lifecycle of dwelling and condo claims - from first notice of loss through resolution - and you'll be the person who makes a genuinely hard situation feel a little more human.

We believe three things matter for every role at Lemonade:

• Drive to push through challenges
• Efficiency that keeps standards high while moving fast
• Adaptability that lets you pivot with data and AI insights

In this role you'll:

• Investigate and handle dwelling and condo claims end to end, owning each case from first notice through final resolution
• Settle all claim components - dwelling, condo, contents, and ALE - efficiently and fairly, keeping customers informed by phone and email throughout
• Explain coverage decisions in plain language, ditching the jargon and making sure customers actually understand what's happening and why
• Review mitigation and pack-out bills, and identify subrogation opportunities as part of your day-to-day handling
• Follow best practices for reporting large losses to internal and external partners, and hold yourself to all state-required compliance guidelines
• Develop deep expertise across peril-based policy so you can handle complex, high-stakes claims with confidence
• Prioritize and organize your caseload daily so nothing falls through the cracks and every customer gets a timely response

Qualifications

• 2+ years of technical claims handling experience, with a strong background in fire, water, and weather losses
• Proven experience handling losses valued over $10K across a wide range of claim types
• Hands-on experience managing large contents inventories
• Solid knowledge of dwelling damage, with condo experience preferred
• Familiarity working with major national property service vendors like Serv-Pro, First Team, Contractor Connection, and Crawford
• Experience identifying and handling claims with suspicious flags
• A genuine passion for delivering an outstanding customer experience - even when the news is hard to deliver
• Comfortable picking up new technology and business tools as they evolve
• Active Property & Casualty adjuster license in your resident state

Requirements

• Please note that we are unable to sponsor applicants for work visas.
• Unfortunately, we cannot consider applicants from these states: Alaska, California, Colorado, Montana, Hawaii, New Mexico, and Puerto Rico.

Benefits

• Lemonade's US base salary range for this full-time position is $60,000 - $72,000 plus equity + benefits.
• Our competitive total rewards package includes comprehensive health & wellness coverage, equity, a 401(k) plan with employer match, 20 paid vacation days, and parental leave.
• Speak to your recruiter to hear more about the specific salary range for your preferred location and our total rewards package.

Company Description

Lemonade completely reinvented how insurance works. As a customer-centric tech company, we created an insurance experience that is smart, instant, and delightful.

At Lemonade, you'll be working with a group of like-minded makers, who get a kick out of moving fast and delivering great products. We surround ourselves with some of the smartest, most motivated, creative people who are filled with positive energy and good karma.

Unlike most publicly traded companies, we're nimble and efficient. We take pride in the fact that we still think and operate like a startup. We don't care much about titles and hierarchy and instead focus on innovation, bold moves, and challenging the status quo.

We're built as a lean, data-driven organization that relies on a common understanding of objectives and goals to provide teams with autonomy and ownership. We don't like spending our days in meetings and we skip committees altogether. At Lemonade, there's no such thing as going over someone's head. We have zero tolerance for bureaucracy, office politics, and lean-back personalities.

As a Public Benefit Corporation and a certified B-Corp, we deliver environmental and social impact using our products and tech. Through our Giveback program, we partner with organizations such as the ACLU, New Story, The Humane Society, Malala Fund, American Red Cross, 360.org, charity: water, and dozens of others, and have donated millions towards reforestation, education, animal rights, LGBTQ+ causes, access to water, and more.

Awarded 'best workplace':

• Best Workplace and Best-Led Company by Inc. Magazine
• "World Changing" by Fast Company
• Recognized as a World Changing Idea by Fast Company Magazine
• Ranked #1 Home insurance in America
• Won best renters and homeowners insurance in America by US News, and others
• Best Pet Insurance in America
• Rated "Best Overall Pet Insurance" by Better Homes & Gardens
• Rated 4.9 on the App Store
• Among the highest rated apps of all time