[Hiring] Dutch Speaking - Technical Customer Service Agent @Mercier Consultancy Group

Role Description

We are currently looking for a talented professional to fill the Dutch Speaking - Technical Customer Service Agent position in Greece. This remote role offers the perfect blend of technical challenge and service excellence, making it one of the most sought-after Dutch-speaking jobs in the region for those looking to excel in the Customer Support Services sector.

• Provide high-quality technical assistance to Dutch-speaking customers, ensuring top-tier service standards in the Customer Support Services industry.
• Troubleshoot and resolve complex technical issues via phone, email, and live chat platforms.
• Maintain accurate customer records and update support tickets within the internal CRM system.
• Collaborate with cross-functional teams to escalate and resolve recurring technical inquiries efficiently.
• Achieve individual and team performance metrics while maintaining high customer satisfaction ratings.
• Stay updated on product knowledge and new technical features to provide accurate, industry-leading support.
• Effectively manage your home-office environment to ensure seamless service delivery from anywhere within Greece.

Qualifications

• Native or fluent Dutch (spoken and written) is mandatory for this role.
• Proven experience in a technical support or customer-facing environment within the Customer Support Services industry.
• Valid EU passport or a valid Greek work permit.
• Strong problem-solving skills and a passion for technology.
• Excellent communication skills and the ability to articulate technical concepts to non-technical users.
• Ability to work autonomously in a remote capacity while based in Greece.

Benefits

• Competitive Monthly Salary.
• Special Benefit: 2 Extra Salaries Per Year (13th and 14th salary).
• Attractive Monthly Performance Bonus.
• Fully Paid Professional Training upon onboarding.
• Comprehensive Health Insurance package.
• A stable, long-term career path among the best Dutch-speaking jobs in Greece.
• The flexibility to work from the comfort of your own home anywhere in Greece.

Company Description

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations within the Customer Support Services industry. We pride ourselves on delivering excellence through bespoke career solutions, ensuring that our candidates secure the most rewarding and stable professional opportunities across Europe.