[Hiring] Dutch-Speaking Search Engine Customer Expert @Mercier Consultancy Group

Role Description

Mercier Consultancy Group is currently seeking a passionate and results-driven Dutch-Speaking Search Engine Customer Expert to join a rapidly growing Customer Support Services team based remotely within Bulgaria. This exciting Dutch-speaking job offers you the opportunity to work on behalf of a globally recognised search engine brand, delivering first-class customer support and technical guidance to Dutch-speaking users across a variety of digital platforms.

• Provide professional, efficient, and empathetic customer support to Dutch-speaking users via email, chat, and other digital communication channels.
• Assist customers with queries related to search engine features, account settings, product functionality, and general digital tool usage.
• Troubleshoot and resolve customer issues in a timely and accurate manner, ensuring a consistently high level of user satisfaction.
• Accurately document all customer interactions, feedback, and resolutions in the internal CRM system in accordance with company standards.
• Identify patterns in customer inquiries and escalate recurring or complex technical issues to the appropriate internal teams for further investigation.
• Stay up to date with the latest updates, features, and policies related to the search engine platform to provide knowledgeable and current support.
• Contribute to team knowledge-sharing initiatives by providing feedback, participating in training sessions, and supporting colleagues.
• Uphold the brand values and quality standards of both Mercier Consultancy Group and the client organization in every customer interaction.

Qualifications

• Native or fluent Dutch language skills — both spoken and written — are mandatory for this role.
• Strong command of English is also required for internal communication.
• Previous experience in a customer support services role, helpdesk environment, or digital customer-facing position is highly advantageous.
• Genuine interest in search engine technology, digital products, and online tools, combined with strong digital literacy.
• Excellent interpersonal and communication skills, with a customer-first mindset.
• Strong organizational and problem-solving abilities, with the capacity to manage multiple tasks efficiently in a remote work environment.

Requirements

• Valid EU passport or relevant documentation permitting legal residence and remote work within Bulgaria (mandatory).

Benefits

• Competitive Monthly Salary reflective of your experience and language expertise.
• Fully Paid Training programme to prepare you thoroughly for the Dutch-Speaking Search Engine Customer Expert position.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation.
• Monthly Performance Bonus to reward your dedication and outstanding results.
• Fully remote working arrangement within Bulgaria, offering outstanding work-life balance and flexibility.
• Ongoing professional development and clear career progression pathways within Mercier Consultancy Group.
• A vibrant, multicultural, and supportive team culture that celebrates diversity and shared success.
• And Much More...