[Hiring] Dutch Speaking Reservations Agent @Mercier Consultancy Group

Role Description

Mercier Consultancy Group is seeking a Dutch Speaking Reservations Agent to support Booking.com operations in Greece. This role provides an excellent opportunity to be part of a dynamic team dedicated to delivering exceptional customer service in the travel and hospitality industry.

• Handle accommodation booking requests from Dutch-speaking customers via phone, email, and chat.
• Offer detailed information about available properties, booking terms, and Booking.com policies.
• Manage booking modifications, cancellations, and special requests efficiently and accurately.
• Resolve customer queries and issues professionally to maintain high satisfaction levels.
• Keep accurate records of customer interactions and bookings using Booking.com's reservation platform.
• Collaborate with team members to ensure service quality and achieve customer satisfaction goals.

Qualifications

• Fluency in Dutch (spoken and written) is mandatory; proficiency in English is an advantage.
• Previous experience in reservations, customer service, or the hospitality industry is preferred.
• Strong communication skills and a customer-focused approach.
• Familiarity with online booking systems and CRM tools.
• Ability to handle stressful situations calmly and effectively.
• Self-motivated with the ability to work independently and collaboratively within a team.

Requirements

• Willingness to work in Greece; relocation assistance may be discussed.

Benefits

• Competitive Monthly Salary
• Fully Paid Relocation Package
• Monthly Performance Bonus
• Fully Paid Training
• Health Insurance
• 2 Extra Salaries Per Year
• And Much More...