[Hiring] Dutch Speaking Customer Support Representative @Eco Plus Solutions AB

Role Description

Do you prioritize client satisfaction and excel at delivering top-tier service? We are hiring a Dutch-Fluent Customer Support Advisor to act as a brand ambassador for a leading German luxury vehicle manufacturer.

In this position, you will act as the primary contact for Dutch-speaking customers, motorists, and dealership partners. Your responsibilities include handling inquiries about:

• Vehicle capabilities
• Digital connected-car platforms
• Mobility programs
• Warranty coverage
• Routine service appointments

This role is completely remote; however, applicants must live in Portugal (mainland or autonomous regions) and possess legal authorization to work.

Qualifications

• Fluent (C1/C2 level) in written and verbal Dutch
• Intermediate (B2 level) English proficiency
• Resident of Portugal holding valid tax (NIF) and social security (NISS) numbers
• EU citizenship or a valid work visa
• Reliable high-speed home internet (fiber preferred)

Requirements

• Answer inbound requests via call, email, and web chat from Dutch-speaking clients with professionalism, warmth, and efficiency
• Assess client needs, troubleshoot basic software or app features (including connected-car platforms), and deliver accurate solutions
• Detail all client interactions, case histories, and updates precisely within the customer relation database
• Work alongside local dealerships, repair centers, and technical escalation teams to ensure a smooth service journey
• Uphold exceptional service standards that mirror the prestige, quality, and forward-thinking ethos of a premier auto manufacturer

Benefits

• Base Pay: €1,100 gross monthly
• Attendance Incentive: €80 gross monthly
• Meal Stipend: €7.63 per day worked (issued on a dedicated meal card)
• Fully paid training provided upon onboarding
• Perform your role from home anywhere within Portugal
• Complete work hardware package supplied (computer system, peripherals, headset, and secure network access)
• Work Week: Monday through Friday
• Guaranteed Saturdays and Sundays off
• A multicultural, energetic, and supportive work culture
• Defined pathways for career development and ongoing skills training
• Employee wellness initiatives and team engagement events

Application Process

Ready to advance your career with an iconic automotive brand? Submit your updated resume in Dutch or English. Our talent team will review your credentials and contact qualified candidates for an introductory interview.