[Hiring] Dutch Speaking Customer Service Representative @Mercier Consultancy Group

Role Description

Mercier Consultancy is thrilled to present an exciting opportunity for Dutch Speaking Customer Service Representatives to become part of a premier Booking Travel Company. This position offers a fantastic chance to join a vibrant and cooperative team committed to providing outstanding customer service in the travel and hospitality sector.

You will interact with a wide variety of customers, meeting their needs while ensuring their experiences surpass expectations. This role enables you to enhance your interpersonal skills, acquire important industry insights, and make a significant contribution to a company dedicated to crafting unforgettable travel experiences for each client.

Key Responsibilities

• Respond to customer inquiries related to travel bookings, accommodations, and itineraries via phone, email, and chat in Dutch.
• Provide detailed information on travel packages, booking procedures, and policies.
• Assist customers with changes, cancellations, and special requests effectively and professionally.
• Resolve customer complaints and issues promptly to ensure a high level of customer satisfaction.
• Maintain accurate records of customer interactions in the CRM system.
• Collaborate with internal teams to deliver seamless travel experiences for customers.
• Stay updated on travel trends, destinations, and company offerings to provide informed assistance.

Qualifications

• Exceptional in Dutch (both written and spoken) is essential.
• A minimum English proficiency of B2 is required.
• Previous experience in customer service, preferably in the travel or hospitality industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-oriented approach.
• Ability to work efficiently in a fast-paced environment while managing multiple priorities.
• Familiarity with CRM software and travel booking systems is a plus.

Benefits

• Competitive Monthly Salary
• Fully Paid Relocation Package
• Fully Paid Training
• Health Insurance
• 2 Extra Salaries per year
• And Much More...