[Hiring] Dutch Speaking Customer Service Advisors @Mercier Consultancy Group

Role Description

Mercier Consultancy Group is currently seeking motivated and customer-focused Dutch Speaking Customer Service Advisors to join a dynamic and rapidly growing Customer Support Services team based remotely within Greece. This is a fantastic opportunity for Dutch-speaking professionals who are passionate about delivering outstanding customer experiences and are looking to advance their careers within the Customer Support Services industry.

• Deliver prompt, professional, and empathetic customer support to Dutch-speaking clients via telephone, email, and live chat channels.
• Accurately identify, investigate, and resolve customer queries, complaints, and service requests in line with company standards and Customer Support Services best practices.
• Maintain comprehensive and up-to-date records of all customer interactions within the CRM system, ensuring data accuracy and compliance at all times.
• Proactively follow up on open cases to ensure full resolution and a high standard of customer satisfaction.
• Collaborate closely with internal teams and departments to escalate complex issues and drive swift, effective outcomes for customers.
• Stay informed of product, service, and policy updates in order to provide customers with accurate and relevant information at all times.
• Contribute positively to team performance targets, quality benchmarks, and overall service delivery goals within the Customer Support Services environment.
• Provide constructive feedback on recurring customer issues to help improve processes, service quality, and the overall customer experience.

Qualifications

• Native or fluent Dutch language skills (both spoken and written) are essential for this role.
• A valid EU passport or the legal right to work within the European Union is mandatory.
• Previous experience in a customer service, customer support, or client-facing role is highly advantageous.
• Strong verbal and written communication skills with a natural ability to engage, reassure, and assist customers effectively.
• Proficiency in English at a communicative level to facilitate internal communication and team collaboration.
• A reliable internet connection and a suitable home working environment suitable for remote work within Greece.
• A positive, solution-oriented mindset with the ability to remain professional and composed under pressure.

Benefits

• Competitive Monthly Salary reflective of your skills, experience, and the demands of the Customer Support Services sector.
• Fully Paid Training Programme to ensure you are set up for success from day one.
• Comprehensive Health Insurance coverage for your peace of mind.
• Fully Paid Relocation Package including return flight, private airport transfer, and hotel accommodation upon arrival in Greece.
• Monthly Performance Bonus to reward your hard work and dedication.
• 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing outstanding financial security and reward.
• A supportive, multicultural, and inclusive team environment within a leading international Customer Support Services operation.
• And Much More...

Company Description

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, specialising in connecting exceptional multilingual talent with world-class employers across a wide range of industries. With a strong footprint across the European market, we pride ourselves on delivering tailored staffing solutions that drive real results for both our clients and our candidates.