[Hiring] Dutch-Speaking Customer Experts for an International Airline @Mercier Consultancy Group

Role Description

Mercier Consultancy MD is seeking enthusiastic Dutch-Speaking Customer Experts to join our team supporting a leading international airline in Greece. In this role, you will provide excellent customer service to Dutch-speaking passengers, assisting with booking inquiries, ticketing, travel information, and issue resolution.

• Deliver professional customer support to Dutch-speaking clients via phone, email, and chat regarding flight bookings, schedules, baggage, and travel policies.
• Assist passengers with reservations, cancellations, changes, and special requests promptly and accurately.
• Resolve customer complaints and issues efficiently to ensure a positive travel experience.
• Maintain accurate records of customer interactions using CRM systems.
• Collaborate with internal teams and external partners to provide seamless service.
• Stay updated on airline policies, procedures, and regulations to offer accurate information.

Qualifications

• Fluency in Dutch (spoken and written) is mandatory; proficiency in English is highly desirable.
• Previous experience in customer service, preferably in the airline or travel industry.
• Strong communication and problem-solving skills with a customer-focused attitude.
• Ability to work effectively in a fast-paced, multicultural environment.
• Familiarity with CRM software and digital communication tools.
• Willingness to relocate and work in Greece.
• Flexibility to work in shifts and handle high-pressure situations.

Benefits

• Competitive Monthly Salary
• Fully Paid Training
• Fully Paid Relocation Package
• Monthly Performance Bonus
• Health Insurance
• 2 Extra Salaries Per Year
• And Much More...