[Hiring] Dutch-Speaking Customer Experts for an Insurance Company @Mercier Consultancy Group

Role Description

Mercier Consultancy MD is seeking motivated Dutch-Speaking Customer Experts to join our team supporting a leading insurance company in Greece. This role involves providing professional customer service to Dutch-speaking clients, assisting them with insurance-related inquiries, claims, and policy information to ensure excellent customer satisfaction.

• Deliver professional and empathetic customer support to Dutch-speaking clients via phone, email, and chat regarding insurance products, claims, and policies.
• Address customer questions and resolve issues efficiently, maintaining a high standard of service.
• Document all customer interactions accurately in the CRM system.
• Collaborate with internal teams to resolve complex customer cases and escalate as necessary.
• Stay informed of insurance products, regulatory requirements, and company policies.
• Provide feedback to help improve the customer service experience.

Qualifications

• Fluency in Dutch (spoken and written) is mandatory; proficiency in English is an advantage.
• Prior experience in customer service, preferably within the insurance or financial services industry.
• Excellent communication and problem-solving abilities with a customer-focused mindset.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Experience with CRM software and digital communication tools.
• Willingness to relocate to and work in Greece.
• Strong organizational skills and attention to detail.

Benefits

• Competitive Monthly Salary
• Fully Paid Training
• Fully Paid Relocation Package
• Monthly Performance Bonus
• Health Insurance
• 2 Extra Salaries Per Year
• And Much More...