[Hiring] Dutch-Speaking Customer Experts for a Tech Leader @Mercier Consultancy Group

Role Description

Mercier Consultancy Group is proud to present an outstanding opportunity for Dutch-speaking professionals to join a globally recognised technology leader in the consumer electronics industry, working fully remotely from Bulgaria. This Dutch-Speaking Customer Experts for a Tech Leader position in Bulgaria is ideal for individuals who are passionate about cutting-edge consumer electronics products and delivering exceptional customer experiences.

• Deliver outstanding customer support in Dutch via phone, email, and live chat, assisting clients with queries related to consumer electronics products, devices, and services.
• Provide expert guidance on the setup, functionality, troubleshooting, and usage of a wide range of consumer electronics products including smartphones, tablets, smart home devices, and accessories.
• Diagnose and resolve technical and product-related issues promptly, ensuring a seamless and satisfying customer experience at every interaction.
• Accurately document all customer interactions, case details, and resolutions in the company's CRM system, maintaining high standards of data integrity.
• Collaborate closely with internal technical and product support teams to escalate complex consumer electronics issues and ensure timely resolution for customers.
• Stay up to date with the latest product launches, firmware updates, and developments within the consumer electronics portfolio in order to provide accurate, informed support.
• Proactively identify customer needs and recommend appropriate products, upgrades, or services that align with their lifestyle and technology requirements.
• Uphold brand values and quality standards at all times, contributing to a positive team culture and consistently meeting or exceeding performance targets.

Qualifications

• Native or fluent Dutch language skills (both spoken and written) are essential for this role — this is a strict and non-negotiable requirement.
• Valid EU passport (mandatory for relocation and employment eligibility purposes).
• A genuine interest in consumer electronics, technology, and digital products, with the ability to quickly learn and communicate complex product information clearly.
• Strong interpersonal and communication skills with a customer-first mindset and a natural ability to empathise and problem-solve effectively.
• Previous experience in customer service, technical support, or a related field within a consumer electronics or technology environment is highly advantageous.
• Comfortable working in a fully remote environment with a reliable internet connection, a professional home workspace, and the self-discipline to manage time and tasks independently.

Benefits

• Competitive Monthly Salary reflective of your skills, experience, and the premium nature of this role in the consumer electronics sector.
• Fully Paid Training programme to ensure you are thoroughly prepared and confident before your first customer interaction.
• Comprehensive Health Insurance coverage for your peace of mind and wellbeing.
• Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation to support your smooth transition to Bulgaria.
• Monthly Performance Bonus rewarding your dedication, professionalism, and outstanding customer service results.
• A supportive, multicultural, and inclusive remote team environment where your contribution is truly valued.
• And Much More — including ongoing career development opportunities, professional growth initiatives, and access to an international network of talent through Mercier Consultancy Group.

Company Description

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class employers across the continent. With a strong reputation for transparency, professionalism, and candidate-first service, we have successfully placed thousands of skilled professionals in rewarding careers throughout Europe.