[Hiring] Dutch-Speaking Customer Experts for a Car Company @Mercier Consultancy Group

Role Description

Mercier Consultancy MD is seeking dedicated Dutch-Speaking Customer Experts to join our team supporting a leading car company in Greece. This role involves providing excellent customer service to Dutch-speaking clients by assisting with their inquiries related to automotive products, services, and after-sales support.

• Deliver professional and courteous customer support to Dutch-speaking customers via phone, email, and chat regarding car products, services, and maintenance.
• Assist customers with product information, service appointments, troubleshooting, and prompt issue resolution.
• Maintain accurate documentation of customer interactions and case updates in the CRM system.
• Collaborate with sales, service, and technical teams to ensure customer needs are met efficiently.
• Stay updated with the latest car models, features, and company policies to provide accurate assistance.
• Provide constructive feedback to improve customer service processes and customer experience.

Qualifications

• Fluency in Dutch (spoken and written) is essential; proficiency in English is advantageous.
• Previous experience in customer service, preferably in the automotive industry.
• Excellent communication skills and a strong customer-service orientation.
• Ability to multitask and perform well in a fast-paced environment.
• Familiarity with CRM systems and digital customer support tools.
• Willingness to relocate and work in Greece.
• Passion for cars and strong problem-solving abilities.

Benefits

• Competitive Monthly Salary
• Fully Paid Training
• Fully Paid Relocation Package
• Monthly Performance Bonus
• Health Insurance
• 2 Extra Salaries Per Year
• And Much More...