[Hiring] Dutch Speaking - Customer Contact Employee Healthcare Billing @Mercier Consultancy Group

Role Description

We are currently sourcing candidates for the Dutch Speaking - Word Klantcontact Medewerker Zorgdeclaraties bij Infomedics position in Bulgaria, a vital role within the healthcare administrative sector. This opportunity allows you to leverage your language skills to provide essential support in healthcare billing, ensuring that patients and medical professionals receive accurate, timely information in a dynamic, international environment.

• Manage professional communication with patients and healthcare providers regarding medical declarations and billing inquiries.
• Ensure high-quality resolution of complex healthcare administrative questions with accuracy and empathy.
• Maintain detailed records in our CRM system, strictly adhering to healthcare privacy regulations.
• Collaborate with internal departments to resolve discrepancies in medical invoicing and payment processes.
• Provide expert guidance on the healthcare reimbursement process, serving as a primary contact for Infomedics users.
• Contribute to the continuous improvement of healthcare customer support standards by providing feedback on recurring issues.
• Participate in regular team briefings to stay updated on Dutch healthcare insurance policies and regulatory changes.

Qualifications

• Native or fluent Dutch (spoken and written) is mandatory for this role.
• Valid EU passport (mandatory).
• Professional experience in customer support or administrative healthcare services is highly advantageous.
• Strong ability to simplify complex financial or medical information for a diverse clientele.
• Passion for delivering premium service within the fast-paced healthcare industry.
• Excellent problem-solving skills and a proactive attitude toward learning new systems.

Benefits

• Competitive Monthly Salary with attractive growth potential.
• Fully Paid Training on healthcare systems and insurance regulations.
• Comprehensive Health Insurance package.
• Fully Paid Relocation Package (flight, transfer, hotel provided by Mercier Consultancy Group).
• Monthly Performance Bonus to reward your dedication and excellence.
• A vibrant international work culture with team-building events and professional growth opportunities in Bulgaria.

Company Description

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging elite talent with industry-leading corporations across Europe. We specialize in facilitating seamless transitions for professionals seeking world-class career opportunities, including exclusive Dutch-speaking jobs in Bulgaria.