[Hiring] Dutch/Flemish Customer Service Representative @Mercier Consultancy Group

Role Description

Mercier Consultancy Group is actively seeking a talented and customer-focused Dutch / Flemish Customer Service Representative to join a dynamic, internationally operating Customer Support Services team based remotely within Greece. This is a rare and exciting opportunity for native or fluent Dutch-speaking professionals to secure one of the most sought-after Dutch-speaking jobs in Europe, offering an exceptional compensation package, true career progression, and the unparalleled lifestyle that comes with living and working in Greece.

• Deliver outstanding customer support to Dutch and Flemish-speaking clients via telephone, email, and live chat channels.
• Accurately identify, investigate, and resolve customer enquiries, complaints, and service requests in a timely and efficient manner.
• Maintain comprehensive and up-to-date records of all customer interactions within the company's CRM system.
• Collaborate closely with internal departments and escalation teams to ensure complex customer issues are resolved swiftly.
• Proactively identify opportunities to enhance the customer experience and communicate recurring issues or trends.
• Adhere strictly to company protocols, data protection regulations, and industry compliance standards.
• Participate actively in ongoing training programmes, team briefings, and performance review sessions.
• Represent the client brand with professionalism, integrity, and enthusiasm.

Qualifications

• Native or fluent Dutch language proficiency — both spoken and written.
• A valid EU passport or EU right to work is mandatory.
• Prior experience in a customer service, customer support, or client-facing role is highly advantageous.
• Excellent interpersonal and active listening skills.
• Strong computer literacy, including proficiency with standard office applications.
• A professional, positive, and solution-oriented mindset.

Requirements

• Motivated candidates with strong communication skills will also be considered.
• Ability to deliver calm, effective solutions under pressure.

Benefits

• Competitive Monthly Salary reflective of your skills and experience.
• Fully Paid, Comprehensive Training Programme.
• Full Health Insurance coverage.
• Fully Paid Relocation Package — including return flight to Greece, private airport transfer, and hotel accommodation.
• Monthly Performance Bonus rewarding dedication and outstanding customer service delivery.
• 2 Extra Salaries Per Year — a generous 13th and 14th salary.
• Remote Working Arrangement within Greece.
• A vibrant, multicultural, and supportive international team environment.
• And Much More...