[Hiring] Dutch Customer Support Agent - Medical @Mercier Consultancy Group

Role Description

We are currently seeking a dedicated and highly motivated Dutch Customer Support Agent - Medical to join a prestigious international customer support services team based remotely within Greece. This is a unique and rewarding opportunity for Dutch-speaking professionals who are passionate about making a meaningful difference in the lives of customers navigating medical products, services, or healthcare-related inquiries.

• Provide professional, empathetic, and efficient customer support in Dutch via phone, email, and live chat channels, addressing medical product and healthcare service inquiries.
• Accurately document all customer interactions, case notes, and resolutions within the customer relationship management (CRM) system in accordance with company and industry standards.
• Guide Dutch-speaking customers through medical product usage, prescription queries, appointment bookings, and healthcare navigation processes with clarity and care.
• Escalate complex or sensitive medical cases to the appropriate internal departments or medical specialists, ensuring a seamless and compliant customer journey.
• Maintain a thorough and up-to-date understanding of medical products, services, and relevant regulatory guidelines to deliver accurate and trustworthy customer support.
• Adhere to strict data privacy and confidentiality protocols, including GDPR compliance, when handling sensitive patient and customer information.
• Collaborate closely with team leaders, quality assurance specialists, and cross-functional teams to continuously improve customer support service delivery and overall customer satisfaction scores.
• Meet and consistently exceed key performance indicators (KPIs) including customer satisfaction ratings, average handling time, and first-contact resolution rates within the customer support services framework.

Qualifications

• Native or fluent Dutch language proficiency (both spoken and written) is absolutely essential for this role.
• Valid EU passport or EU citizenship is mandatory.
• A strong background or genuine interest in the medical, healthcare, or pharmaceutical sector is highly advantageous.
• Previous experience in customer support services, call centre operations, or a client-facing role is preferred, though motivated candidates with transferable skills are warmly encouraged to apply.
• Excellent communication, active listening, and problem-solving skills, with the ability to handle sensitive medical topics with professionalism and empathy.
• Comfortable working in a remote, digital-first customer support services environment, with reliable internet access and a professional home workspace within Greece.
• Good working knowledge of English for internal communications and training purposes is an advantage.

Benefits

• Competitive Monthly Salary reflective of your experience and expertise.
• Fully Paid Relocation Package, including return flight, private airport transfer, and hotel accommodation to ensure a smooth and stress-free move to Greece.
• Monthly Performance Bonus to reward your dedication and outstanding results.
• 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing exceptional financial security and recognition.
• Comprehensive Health Insurance coverage from day one.
• Fully Paid, Structured Training Programme tailored to the medical customer support services sector.
• Remote working arrangement within Greece, offering flexibility and an outstanding work-life balance.
• A vibrant, multicultural, and supportive team environment with real opportunities for career advancement.
• And Much More...

Company Description

Mercier Consultancy Group is one of Europe's most respected and forward-thinking international recruitment and Business Process Outsourcing firms, connecting exceptional multilingual talent with world-class employers across a wide range of industries.

With a strong track record of placing thousands of professionals in rewarding careers throughout Europe, we pride ourselves on delivering a seamless, candidate-first experience from application through to successful placement.

At Mercier Consultancy Group, we don't just find you a job — we help you build a career and a life you love.